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Astronaut

Can't remmber pincode

Hey!

i am using the Galaxy s9 for a year now, 

from the beginng i set up a pin code and a fignerprint.

I got used to the fingerprint that i recenlty forgot the pin code.

There is anyway to change the pin? (I can get into the phone using the finger print)

or to disable it?

 

Thanks!

4 REPLIES 4
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Samsung Care Ambassador

Re: Can't remmber pincode

Good Morning @userW03nVry0jy If you're still able to unlock your phone with your fingerprint and want to change your pin here's what you need to do: first unlock your S9 like you would normally do with your fingerprint> next go into your settings menu> then from there you'll want to find "lock screen and security" then tap that> once in this menu> tap "screen lock and pin type" you should be able to change your pin from there to be able to unlock your device with a pin as well. 

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Cosmic Ray

Re: Re: Can't remmber pincode

I'm not the OP, but out of curiosity, does it not still ask for the original PIN before letting you change it?
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Samsung Care Ambassador

Re: Can't remmber pincode

Hey, 

@userW03nVry0jy

I would suggest you try using Samsungs find my mobile in Biometrics and security. 

There is a link at the top of find my mobile app that takes you to its website where you can make the changes. Sign in and Select unlock. On the page that opens select unlock and on the next page type in your account password. 

Best regards, 

CLF 

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Astronaut

Re: Re: Can't remmber pincode

but what if I dont remember passwordeithet
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