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userQpUxst3o4e
Constellation

Cant make out going calls,bought from Cricket andt unlocked

HI,

I have bought this S9 from cricket and unlocked after 6 months, now i moved to Sprint and i cant make out going calls

but i can get incoming and Data works. Could some one please help me to resolve this issue

10 REPLIES 10
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Samsung Care Ambassador

Re: I bought this from Cricket Carrier and got unlocked

You need to talk to Sprint. The phone is not setup properly in their database. 

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userQpUxst3o4e
Constellation

Re: I bought this from Cricket Carrier and got unlocked

I spoke to Sprint, they didnt help
and recently i went to Xfinity even there they cant make the out going calls and suggested me to go for Samsung care

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Samsung Care Ambassador

Re: I bought this from Cricket Carrier and got unlocked

@userQpUxst3o4e you said that it worked on Cricket so you know the phone works. 

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Samsung_hAjpUUL
Astronaut

Re: Cant make out going calls,bought from Cricket andt unlocked

Ask them for a new sim card! Just replace your old one with your new one. Should be good to go!

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userQpUxst3o4e
Constellation

Re: Cant make out going calls,bought from Cricket andt unlocked

yes they did that to, they replaced the sim card but still its same issue.

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ㅓㅠ100
Constellation

Re: Cant make out going calls,bought from Cricket andt unlocked

Have you tried placing the phone in a bag of rice...

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userQpUxst3o4e
Constellation

Re: Cant make out going calls,bought from Cricket andt unlocked

No

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Re: Cant make out going calls,bought from Cricket andt unlocked

Agreeable, I would also try theses two codes before going to Sprint. Code 1. ##72786# Code 2. ##87323. Hopefully this will fix the issue. If not, try network reset on the phone.

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Samsung_DXvg6aE
Astronaut

Re: Cant make out going calls,bought from Cricket andt unlocked

If it were me I take it back where I bought it and get a replacement

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