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Astronaut

Chrome, Westview & alphabetical order

Chrome & web view isn't updating at all on my replacement device. You can't put the apps in alphabetical order.
3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Chrome, Westview & alphabetical order

Have you tried placing your phone in safe mode and then updating your phone?

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Astronaut

Re: Re: Chrome, Westview & alphabetical order

yes
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Samsung Moderator
Samsung Moderator

Re: Re: Chrome, Westview & alphabetical order

Have you tried clearing the cache partition on your phone? 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.
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