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Re: Cloud Gallery Sync problem

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Delete samsung account from device and reboot and add account agian

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mattia83Ita
Constellation

Re: Cloud Gallery Sync problem

JUMP TO SOLUTION

Did You solve? I have the same issue with my note10. I had a s8 and everything was working fine. When I changed phone... boom... it only sync videos and no pics 

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Samsung Moderator
Samsung Moderator

Re: Cloud Gallery Sync problem

JUMP TO SOLUTION

@mattia83Ita Did you try any of the troubleshooting steps mentioned previously?

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mattia83Ita
Constellation

Re: Cloud Gallery Sync problem

JUMP TO SOLUTION

@SamsungQue@ I tried everything and nothing worked. It only sync video

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FM-RIO
Asteroid

Re: Cloud Gallery Sync problem

JUMP TO SOLUTION

I managed this issue download all my picture and video contents using https://support.samsungcloud.com/, switch back to my mobile -> samsung cloud -> delete all data from cloud then create a new folder inside DCIM folder with all photos download on my computer..

After that the samsung cloud start to sync from scratch fixing it.

 

Don't know the root cause but it seems the Samsung cloud database got corrupted and I believe it is related to a picture dated to Sep-2700 I got in my mobile

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Cubano_1st
Constellation

Re: Cloud Gallery Sync problem

JUMP TO SOLUTION

This is happening to me aswell, I have the same model S10+, I have contacted Samsung support several times and  have u found the solution?

 

Thanks.

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Samsung Moderator
Samsung Moderator

Re: Cloud Gallery Sync problem

JUMP TO SOLUTION

Give these steps a try: Go to settings > accounts and backups > Samsung Cloud > Gallery> and is the sync option toggled on? If it's toggled on Go to albums to sync and can you tell me what is toggled on?

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