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useriw1bF5vHkg
Constellation

Collage no longer works

I noticed that after I installed the update that my collage no longer works.only a black screen displays after I choose my pictures.

Please advise

9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: Collage no longer works

I recommend reaching out to the developers of the Collage app, Due to the app may not be compatible with the One UI update yet.

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useriUiYOofgCH
Constellation

Re: Collage no longer works

It is the collage that is built into the Samsung picture gallery. I'm having the same issue. 

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Highlighted
Sun

Re: Collage no longer works

Hey, 

Sometimes clearing the system cache partition will resolve issues that occur after an update.

You might try opening system settings/apps / gallery!/ storage and clear the cache files. If either of these don't help you could follow the same path and clear the data. Backup your photos and videos first.

CLF 

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Red Giant

Re: Collage no longer works

Which collage app is that? There are many collage app in Playstore. Please provide details.

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useriUiYOofgCH
Constellation

Re: Collage no longer works

I'm having the same issue. It is the collage option that is within the photo gallery. Not a separate or 3rd party app. 

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Samsung Moderator
Samsung Moderator

Re: Collage no longer works

Can I please have the software version for your Gallery app?

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KuroCloe
Astronaut

Re: Collage no longer works

Hi, i've the same issuee with Collage function in Gallery app.

The Gallery app ha versione 10.0.20.11.

 

When i try to create a collage, the app ask me to choose max 6 photos. When i confirmed the photos and tap on "Create collage", the app show me black screen with only the layout option.

 

I've tried to delete cache/data from the Gallery app, but the issue is still present.

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Sun

Re: Collage no longer works

Hey, 

The only thing I can think of is it's using the 360° photo editor to create the collage. Clearing the cache and data might be worth a try.

CLF 

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user7h67DpzuTz
Constellation

I have Galaxy A9. I want updates new One UI 2.0.

I have Galaxy A9. I want updates new One UI 2.0.

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