Hi there - I have a locked S9 with cricket wireless purchased in January 2019. I noticed on the Cricket website that new software update has been released for S9 but I haven't received any. It was announced almost over 2 weeks ago and I saw online that some folks have received it. I tried manually checking for software updates but it doesn't prompt me to download OneUI. Does anyone know what could be the problem? Already spoke with Cricket and Samsung tech support but no useful advice or suggestions received.
@SpudMan9510 Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.