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faustojr
Asteroid

Date and time error message

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I just restarted the phone and this message came up: Your network doesn't provide date and time information. You can set the date and time manually in Settings.

I just change the time zone to gmt -4:00, I lived in Puerto Rico and had T mobile and it continues appearing. It automatically changes to automatic date and time zone and show the message. It started since the last update was installed.

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Samsung_LMou6mM
Astronaut

Do you still have an active simcard in your phone?

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Do you still have an active simcard in your phone?

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11 REPLIES 11
Samsung_LMou6mM
Astronaut

Do you still have an active simcard in your phone?

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Do you still have an active simcard in your phone?

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faustojr
Asteroid

Yes

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Samsung Moderator
Samsung Moderator

Re: Date and time error message

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@faustojr Do you know if the software on your phone is up to date?

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faustojr
Asteroid

Yea the software is updated

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Samsung Moderator
Samsung Moderator

Re: Yea the software is updated

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@faustojr Have you tried clearing the cache partition on your phone?

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faustojr
Asteroid

@samsungque yes I download the updates everytime

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@SamsungQue yes I download the updates everytime

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faustojr
Asteroid

@samsungque how i do that ?

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@SamsungQue how i do that ?

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faustojr
Asteroid

Here's a photo of the error message

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Here's a photo of the error message

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Samsung Moderator
Samsung Moderator

Re: Here's a photo of the error message

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@faustojr Here are the steps to clearing the cache partition on your phone. https://support.t-mobile.com/docs/DOC-28862

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