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Samsung Care Ambassador

Email app eats battery S9+

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The Email app on my wife's S9+ (running Pie) syncs constantly and eats the battery. I have tried stopping the app, cleaning the cache, deleting the data, re-adding her Gmail account. But the app just goes back to syncing constantly and draining the battery. 

 

Granted she has a huge amount of emails but the app should only be grabbing a relatively recent snapshot and not he many years of email. 

 

Is there any suggestion to help clear this issue? 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Email app eats battery S9+

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Hey there, just wanted to check in and make sure all seems to be running right?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Moderator
Samsung Moderator

Re: Email app eats battery S9+

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@LongHiker Have you tried clearing the cache partition on your phone?

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Samsung Care Ambassador

Re: Email app eats battery S9+

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Thanks for the suggestion. I hadn't done that yet. 

I just cleared it and Email app seems to behaving. We'll watch it for a day and hopefully all will be well now. 

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Samsung Moderator
Samsung Moderator

Re: Email app eats battery S9+

JUMP TO SOLUTION

Hey there, just wanted to check in and make sure all seems to be running right?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
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Samsung Care Ambassador

Re: Email app eats battery S9+

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@SamsungCole it is working great! Thanks for the suggestion. 

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Samsung Moderator
Samsung Moderator

Re: Email app eats battery S9+

JUMP TO SOLUTION

Thank you for letting us know everything is working great! 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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