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useroLwChQKA0Y
Constellation

Fast charge not working

Fast charging is not being detected on my phone I thought it was the charger but have a couple of smasung original fast chargers and had the same problem it charges but doesnt fast charge I then tried a regular charger and for some reason that one detects fast charger although it isnt a fast charger is this a software issue? Because my phone has not been damaged at all just suddenly stopped fast charging

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Fast charge not working

There could be something going on with the software. However, it may have been time for  new charger. I recommend taking the phone by a local uBreakiFix location for an evaluation. They are an authorized service center and would be able to access your warranty should anything actually be wrong. https://www.samsung.com/us/support/ubreakifix/

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user66hCUa8ce6
Astronaut

Re: Fast charge not working

Same problem, and if i think about it, it stopped working after the last update, so it might be a firmware related issue.

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