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userRbSxYGKaEF
Constellation

Favorites drawer issue

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Somehow I got a folder that leads to all  my apps in my favorites drawer. I don't know how else describe it. I can't delete or move it either. I had chrome in its spot in the drawer, which jumped to the main home screen section that in turned got rid of another folder I had. I know I'm describing this lousy. I think I probably have to do a factory result, which I'm unable to do atm.Here are pictures. The second is what appears when I click the folderScreenshot_20190415-173555_One UI Home.jpg

 

Screenshot_20190415-180040_One UI Home.jpg

 

1 SOLUTION

Accepted Solutions
Samsung Care Ambassador

Re: Favorites drawer issue

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If your referring to the app button the one with 9 dots hold press the home screen then select home screen settings then turn off the app button do the last picture first hope it helps Screenshot_20190415-181154_Samsung Experience Home.jpg

 

Screenshot_20190415-181217_Samsung Experience Home.jpg

 

Screenshot_20190415-181138_Samsung Experience Home.jpg

 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."

Note 9 User



Note 9 User on Verizon Wireless
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2 REPLIES 2
Samsung Care Ambassador

Re: Favorites drawer issue

JUMP TO SOLUTION

If your referring to the app button the one with 9 dots hold press the home screen then select home screen settings then turn off the app button do the last picture first hope it helps Screenshot_20190415-181154_Samsung Experience Home.jpg

 

Screenshot_20190415-181217_Samsung Experience Home.jpg

 

Screenshot_20190415-181138_Samsung Experience Home.jpg

 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."

Note 9 User



Note 9 User on Verizon Wireless
Reply
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Highlighted
Lalalandruler
Astronaut

Re: Favorites drawer issue

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I'm pretty sure that's how all Samsung phones are now it's just a shortcut to the app drawer since most people don't realise that you can just swipe up or down. My old galaxy s7 had it

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