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userJtvXTOffAr
Constellation

Fingerprint scanner Scanning while phone is locked

JUMP TO SOLUTION

Today, I noticed my phone was forcing me to type in my pin to lock, stating that I had 25 missed attempts on my fingerprint scanner. After thinking my fiance did it, I started playing with my phone. The scanner works, and I can use it to sign in on some apps. However, when I lock my phone, and set it down(face down or face up) it begins vibrating, saying the fingerprint access was denied. It does this a number of times before starting to do the countdown. The scanner is going off while my phone is locked sitting on a table.

 

I have done the following with no success:

Restart the phone

Disable, Reenable the scanner.

Disable, delete all fingerprints, restart, reinstall prints, restart again.

Got into the *#0*# menu and tested the sensor, then restarted.

I have restarted into the bootloader and deleted all cache.

I have turned off all scanners and only put on the fingerprint one.

I verified I have all of the updates on my phone.

I created a restore file, factory restored, and backed up my phone.

 

Sprint Samsung Galaxy @S9

Model-SM-G965U

Software: G965USQU4CSC7

Security Patch Level: March 1, 2019

1 SOLUTION

Accepted Solutions
userJtvXTOffAr
Constellation

Re: Fingerprint scanner Scanning while phone is locked

JUMP TO SOLUTION

The security Patch Update on 4/19/19 fixed my issues. Thanks for all the support.

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3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Fingerprint scanner Scanning while phone is locked

JUMP TO SOLUTION

If the symptom still occurs after the factory reset I would recommend a service repair. If you would be interested in that please send me a private message here with your full model code and serial number so I can look into what options you have.

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userJtvXTOffAr
Constellation

Re: Fingerprint scanner Scanning while phone is locked

JUMP TO SOLUTION

The security Patch Update on 4/19/19 fixed my issues. Thanks for all the support.

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Samsung Moderator
Samsung Moderator

Re: Fingerprint scanner Scanning while phone is locked

JUMP TO SOLUTION

Great! We're glad to hear it. 

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