cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Fingerprint sensor not working

JUMP TO SOLUTION

My finger print sensor has been saying not working for the last couple of days I don't know if it's because the paint came off and the sensor is now black instead of purple but can anyone please help

1 SOLUTION

Accepted Solutions
Highlighted
Community Manager
Community Manager

Re: Fingerprint sensor not working

JUMP TO SOLUTION

Hi there, have you attempted a force stop and clear cache on your biometrics?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
4 REPLIES 4
Highlighted
Community Manager
Community Manager

Re: Fingerprint sensor not working

JUMP TO SOLUTION

Hi there, have you attempted a force stop and clear cache on your biometrics?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
Highlighted
Constellation

Re: Fingerprint sensor not working

JUMP TO SOLUTION

No but I will


@SamsungJace wrote:

Hi there, have you attempted a force stop and clear cache on your biometrics?


 

Reply
Loading...
Highlighted
Constellation

Re: Fingerprint sensor not working

JUMP TO SOLUTION

Hi. I'm having the same issue. Did you figure out how to fix it? I cant find anything about clearing the cache

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Fingerprint sensor not working

JUMP TO SOLUTION

Give this a shot:

 

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.

Reply
Loading...