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Dassij
Constellation

Fingerprint sensor

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My finger print sensor has been saying not working for the last couple of days I don't know if it's because the paint came off and the sensor is now black instead of purple but can anyone please help

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Dassij
Constellation

Re: Fingerprint sensor

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No but I will


@SamsungJace wrote:

Hi there, have you attempted a force stop and clear cache on your biometrics?


 

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4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Fingerprint sensor

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Hi there, have you attempted a force stop and clear cache on your biometrics?

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Dassij
Constellation

Re: Fingerprint sensor

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No but I will


@SamsungJace wrote:

Hi there, have you attempted a force stop and clear cache on your biometrics?


 

View solution in original post

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YetiMan
Asteroid

Re: Fingerprint sensor

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Hi. I'm having the same issue. Did you figure out how to fix it? I cant find anything about clearing the cache

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Samsung Moderator
Samsung Moderator

Re: Fingerprint sensor

JUMP TO SOLUTION

Give this a shot:

 

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.

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