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Asteroid

Ford Sync

Have been using samsung phones for many years, and love them.  Most recently a Samsung s9 phone, and we have had nothing but problems using it with Ford Sync 3.  It will continusly disconnect from my phone, which is creating a safety issue.  If there is no fixes for this, we plan on migrating to an I Phone, and I haven't seen any issues with it.  We have already tryed all the fixes mention on internal groups, factory reset of the phone, reseting the sysc system - we have had ford replace the internal PIM Card in the Sync several times.  Just getting tired of dealing with it.  

 

Thanks,

Cliff

13 REPLIES 13
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Samsung Moderator
Samsung Moderator

Re: Ford Sync

Have you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all wi-fi and Bluetooth settings you currently have saved.


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Asteroid

Re: Ford Sync

Wouldn't doing a factory reset on the phone do the same thing?  If so, we tried that with no success.

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Samsung Moderator
Samsung Moderator

Re: Ford Sync

Did you restore your device from a system back up?


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Asteroid

Re: Ford Sync

The apps and data, don't believe I did a complete restore, as there were apps I didn't want.

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Samsung Moderator
Samsung Moderator

Re: Ford Sync

Do you experience these symptoms with any other Bluetooth devices?


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Asteroid

Re: Ford Sync

No, only with Ford Sync 3, which is the reason I hammered on Ford so hard with no luck.  Getting to the point where it is cheaper to get a new phone then a new vehicle!!

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Samsung Moderator
Samsung Moderator

Re: Ford Sync

I certainly understand your concerns. As you are only experiencing these symptoms with the Ford Sync, if resetting network settings doesn't work I would recommend continuing to work with Ford to resolve your symptoms.


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Asteroid

Re: Ford Sync

I believe we have exhausted all options dealing with Ford.  Also, it looks like there are many others having the same issue with the Sansung phone.  In researching this, I don’t see any other phones having this issue.  So at this point, I have no choice but to move to a different phone.

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Asteroid

Re: Ford Sync

I can do the network reset to see if it makes any difference - willing to try anything at this time.

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