I just brought a new s10 and this issue is a real let down. What is the point of having a high resolution front facing camera is you going to render is useless with basic software issues. This is major problem with most people taking selfies these days with 3rd party apps. This should be in their urgent priority of fixes!
I didn't realize that it is just front facing. When my phone gets warm outside in the sun, the normal camera starts to vibrate and won't focus. Video and pics won't focus. Saw others with this problem on Samsung site too.
Same issues on my Note 9...this is absolutely ridiculous. I work for a telecom company and everyday I sell anywhere from 25 to 30 phones and since 2016 I have been pushing clients to go for Samsung but if this continues any longer, I am more than happy to redirect their attention to the Apple devices we have on display. Not even a response from a senior Samsung rep on this thread yet. Extremely frustrated and beyond disappointed in the lack of attention, customer care and urgency from the "best" phone manufacturer in the world.