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I think i may have figured out what was wrong or they fixed it in a recent update. If you see the option with the person and then the group when you have the front face camera open. If it's set to the single person it zooms it. But the group setting doesn't.
I am also having this issue. It started after I updated the phone in early April. Samsung, is there a patch in the works? To work-around this issue, I'm having to use a different app to take front-facing photos correctly.
Same for me! I contacted Samsung and they tried to clear a bunch of cache, and restore factory settings and nothing worked. The backup didn't happen right and I lost of lot of data Samsung sent me to a local repair place and they couldn't figure it out either. So Verizon, had a new phone sent to me since mine was still under warranty. Well, the new phone is doing the same thing!!!! Its so aggravating. I dont know how Samsung claims not to know anything about it.