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EloDiva
Asteroid

Galaxy 9 plus

Upgraded my daughter's phone to a preowned 9+ through the Sprint app in Nov. A couple weeks ago it stopped focussing. We've reset the phone, cleared the cache, & forced stop the camera but nothing has worked. Please help...

2 REPLIES 2
DD7227
Constellation

Re: Galaxy 9 plus

Check the apps downloaded. If I'm understanding your post correctly but sometimes a downloaded app can cause issues. Try deleting and reinstalling apps one by one. Hope that helps.

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Samsung Moderator
Samsung Moderator

Re: Galaxy 9 plus

Are you using the stock camera app? Do you experience these symptoms if you test your device in safe mode?


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