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userYHkS6Gt2a0
Asteroid

Galaxy S9+ Audio quality muffled when recording videos.

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I like to use my phones to record videos of cars. I upgraded from my Lg to a Galaxy so I could have better quality, but the audio quality is worse than of my Lg phone. When I replay a video that I took of a car starting up, the audio playback is really muffled and quiet. Any help is appreciated.

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Samsung Care Ambassador

Re: Galaxy S9+ Audio quality muffled when recording videos.

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Might be a hardware issue. I would get it serviced



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6 REPLIES 6
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Samsung Care Ambassador

Re: Galaxy S9+ Audio quality muffled when recording videos.

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@userYHkS6Gt2a0 wrote:

I like to use my phones to record videos of cars. I upgraded from my Lg to a Galaxy so I could have better quality, but the audio quality is worse than of my Lg phone. When I replay a video that I took of a car starting up, the audio playback is really muffled and quiet. Any help is appreciated.


Try enabling Dolby Atmos



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userYHkS6Gt2a0
Asteroid

Re: Galaxy S9+ Audio quality muffled when recording videos.

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I have atmos enabled and the same thing happens.

 

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Samsung Care Ambassador

Re: Galaxy S9+ Audio quality muffled when recording videos.

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Does the problem still occur if you put your device in safe mode?



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userYHkS6Gt2a0
Asteroid

Re: Galaxy S9+ Audio quality muffled when recording videos.

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Yes, the problem still occurs in safe mode.

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Samsung Care Ambassador

Re: Galaxy S9+ Audio quality muffled when recording videos.

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Might be a hardware issue. I would get it serviced



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userYHkS6Gt2a0
Asteroid

Re: Galaxy S9+ Audio quality muffled when recording videos.

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Thank you for the help. 

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