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Astronaut

Galaxy S9+ Constantly Restarting while Charging when Left On

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I am finding that my device is constantly restarting whilst on charge.  After an all night charge I picked up my phone expecting it to be 100% charged, but found it completely flat.  Any suggestions?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Galaxy S9+ Constantly Restarting while Charging when Left On

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Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001482/

 

Are you using the original charger that came with the device?

 

If you are still experiencing these symptoms after trying the troubleshooting provided, I would recommend a service repair. You can take your device to your local UbreakIfix or ship your device in for service. 

 

If you wish to ship your device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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2 REPLIES 2
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Astronaut

Re: Galaxy S9+ Constantly Restarting while Charging when Left On

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me too
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Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy S9+ Constantly Restarting while Charging when Left On

JUMP TO SOLUTION

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001482/

 

Are you using the original charger that came with the device?

 

If you are still experiencing these symptoms after trying the troubleshooting provided, I would recommend a service repair. You can take your device to your local UbreakIfix or ship your device in for service. 

 

If you wish to ship your device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
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