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Constellation

Re: Galaxy S9 Crashes When Charging

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SOLUTION:

Its neccesary to uninstall the app

"LIGHT MANAGER".

👍🏼

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Constellation

Re: Galaxy S9 Crashes When Charging

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This totally worked, thank you!

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Constellation

Re: Galaxy S9 Crashes When Charging

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Deleting this app (Light Manager 2) totally fixed the issue. Good looking out 

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Astronaut

Re: Galaxy S9 Crashes When Charging

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Where can i find this light manager?

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Samsung Moderator
Samsung Moderator

Re: Galaxy S9 Crashes When Charging

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@userPQrldhjBOt Light manager is a third-party app and would only appear if you have downloaded this app. To determine which app is causing an issue with your phone, it would be recommended to start with the most recently installed app. Uninstall the apps until you find the one causing the issue. 

 

You can test the phone in Safe Mode to determine if it is a third-party app causing the problem.

 

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. While in Safe mode, you can now uninstall apps that are causing a problem.

If the issue persists, it is recommended to have the phone evaluated by a certified technician. You can locate an authorized service location using this link: https://www.ubreakifix.com/samsung



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Asteroid

Re: Galaxy S9 Crashes When Charging

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@userlx5UhMikvd wrote:

I have exactly the same problem, someone have the solución?

@userGezjJ03nwP

@user68aGJccw1T

@userg9tJNnT1Cw 

No one has a fix, glad my new phone cant charge while turned on. How the can I play pokemon with the gotcha. This may be my last samsung device, ever.

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Astronaut

Re: Galaxy S9 Crashes When Charging

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Yes ,I too had same problem for my s9+ ,I too tried all what you had done ...crying like anything.. cache partition also done ..what to do now,didn't tell simply  to walk me to nearest service Center and pay 40$ in service Center please..

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Constellation

Re: Galaxy S9 Crashes When Charging

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Removing Light Manager 2 worked for me!

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