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userGezjJ03nwP
Asteroid

Galaxy S9 Crashes When Charging

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This started a couple weeks ago but my Galaxy S9 that I bought only a few months ago now crashes whenever it starts charging. Once I plug it in, it runs between 3 and 5 seconds before freezing, whether the screen is locked or unlocked, and has to be force restarted while disconnected from a charger to get it working again. I've tried everything I can think of including deleting apps I hadn't had for more than a month prior to the issue starting, trying different methods of charging (wireless and wired with both manufacturer and non-manufacturer chargers), booting in safe mode, and factory resetting the phone. I also have an identical model as my work phone and have used it with the same apps and chargers and it has no issues.

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userlx5UhMikvd
Constellation

Re: Galaxy S9 Crashes When Charging

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SOLUTION:

Its neccesary to uninstall the app

"LIGHT MANAGER".

👍🏼

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11 REPLIES 11
Samsung Moderator
Samsung Moderator

Re: Galaxy S9 Crashes When Charging

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Thank you for reaching out. Have you tried wiping the cache partition on your device?

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userGezjJ03nwP
Asteroid

Re: Galaxy S9 Crashes When Charging

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I did. It appeared to help briefly and extended the run time while charging to almost a minute before it crashed again.

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Samsung Moderator
Samsung Moderator

Re: Galaxy S9 Crashes When Charging

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Thank you for that information. I would recommend a service repair. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2

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userg9tJNnT1Cw
Astronaut

Re: Galaxy S9 Crashes When Charging

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i have the same problem how can i fix it?

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userGezjJ03nwP
Asteroid

Re: Galaxy S9 Crashes When Charging

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So far it appears you can't. 

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user68aGJccw1T
Asteroid

Re: Galaxy S9 Crashes When Charging

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 This started a couple weeks ago but my Galaxy S9 that I bought only a few months ago now crashes whenever it starts charging. Once I plug it in, it runs between 3 and 5 seconds before freezing, whether the screen is locked or unlocked, and has to be force restarted while disconnected from a charger to get it working again. I've tried everything I can think of including deleting apps I hadn't had for more than a month prior to the issue starting, trying different methods of charging (wireless and wired with both manufacturer and non-manufacturer chargers), booting in safe mode.

 

I have the same issue, only way I can charge the phone is by turning it off.  Any known fixes?

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user68aGJccw1T
Asteroid

Re: Galaxy S9 Crashes When Charging

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Help

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userlx5UhMikvd
Constellation

Re: Galaxy S9 Crashes When Charging

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I have exactly the same problem, someone have the solución?

@userGezjJ03nwP

@user68aGJccw1T

@userg9tJNnT1Cw 

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user1YMOLuUMtT
Astronaut

Re: Galaxy S9 Crashes When Charging

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mine just started to do this too.  it appears its a fairly recent problem. there was an update recently. could that have something to do with it?

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