@userjGKtyMIjOW, Have you tried turning your Accidental touch protection off?
I also highly recommend checking your Sleeping application list to see if you have your music streaming application listed to go to sleep when the timeout interval setting triggers.
Here's an article that will assist with checking your sleeping apps: http://www.samsung.com/us/support/troubleshooting/TSG01200668/
Hope this message finds you well!
@userLxwlafIMCk Have you check to see if the app is under the list of sleeping apps on your device?
Model no. SM-G965F
Baseband version G9665FXXS7CSJ3
Hey, everyone, would you mind providing us with some information about your device if you are still seeing this behavior?
* Model Number
* Baseband Version
You can find this information in Settings > About Phone. Thanks!
Thank you so much for reaching out!
This forum is for the support of US products and customers.
As your product is a non-US model and support for these models is very limited, please seek a support team for your area.
You can do so by using this link: http://www.samsung.com/visitcountry
Hey, I hope you all are doing well. I just wanted to get in touch and see if anyone was able to provide me with this information about their device.
If you need help with anything else, please let us know and we'll be happy to help!
Model Number: SM-G960W
Baseband version: G960WVLU1ARBG
I have only seen this happen when listening to spotify over bluetooth, and this is in addition to the random crackling that was reported in another thread.
Well this is interesting. After being elevated to higher Samsung Tech level who said they are aware of the problem and it would be addressed in next software update. I have not had any system updates as of today, however, Tuesday my phone notification said to update Game Launcher which I believe is a Samsung App that comes with phone and organizes games. After that music Apps play perfectly. Games sound work as well. This was the only thing that changed on my phone. 3 days all is well.. LD