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Constellation

Re: .Re: Galaxy S9 Plus music apps pausing

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I have the same problem. Solved it by opening Android Auto whenever I play something, even if not in the car.

Not ideal solution obviously but it seems to work so far. Fingers crossed.

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Asteroid

Re: .Re: Galaxy S9 Plus music apps pausing

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This is not good enough for a $1000 phone.

 

Phone (clearly not that the model the matters!):

Unlocked-

Build: R16NW.G9650ZHU3ARG4

Model: SM-G9650/DS

Launcher: Nova prime

 

Symptoms:

Spotify, Google TTS, Samsung Music, Google Play music have all stopped playing randomly.

Screen would be off.

Phone typically placed on a table or in my pocket.

Affects both bluetooth and wired playback.

 

Not recently, but quite a lot in the past - notifications continued to play audibly when phone was set to silent or vibrate..  Most often within the first minutes of changing modes from sound to vibrate or silent.

 

 

Workarounds I have tried (these are not solutions - other phones handle these scenarios and it should not be necessary): 

 

*Uninstalling any apps I don't use much, hoping one is the cause.

*Disabling notifications for any and all apps that don't absolutely need them.

*Disabling notifications for "Sound"* apps as recommended on pg8 of this discussion.

*Phone is usually on vibrate or silent - tried switching to sound.

*Disabled everything Bixby that I could (some cannot be disabled).

*Stopped Bixby background data too.

*Force stopped chromeand any other apps that may have background audio 

*Disabled background data on each and every app that is not one of these audio apps.

*Turned off background data for the audio apps.

*Set all other apps to optimise battery usage.

*Force stopped the app I was listening to and restarted it (sometimes seems to extend the amount of time before playback stops if it has gotten down to a few minutes between stopping, but always eventually stoped again).

*Spotify generally in offline mode, but have tested online mode as well.

 

Edit-

Installed Blackberry and other work apps on a spare S6. Uninstalled all work apps from this phone. It stopped playing once soon after.

I then rebooted and am testing Spotify now..

 

And it still stopped. While screen was active too.

 

Thinking of selling this for a OnePlus 6 now that work apps are on another phone.

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Asteroid

Re: .Re: Galaxy S9 Plus music apps pausing

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i thought this problem was fixed because i went camping for a week and didn't have any issues at all this past week listening while using navigation, and this morning things seemed to be going ok except for iheart radio needing me to go back and restart every time i opened a new app - but then about 30 minutes ago it went back to doing what it's been doing all along - requiring me to press play every 5 seconds (if not more frequently, sometimes it's constantly play - immediate pause - play - immediate pause).

i won't resort to threats like those more recent posts, but this is disappointing for sure.

 

i need a good fix please.

 

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Samsung Moderator
Samsung Moderator

Re: .Re: Galaxy S9 Plus music apps pausing

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Hey, give this a try. This can show which apps are causing battery issues, viruses, malware or app crashes.

 

Device maintenance > App issue report

 

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Asteroid

Re: .Re: Galaxy S9 Plus music apps pausing

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Samsung Larry - has this been reported up to management and engineering or do we need media sites to publicly list this thread?

Please stop posting guesses. Post solutions.

 

Result - it lists one app crash.

Not multiple/continual issues at times that coincide with the audio issues I am experiencing.

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Constellation

Re: .Re: Galaxy S9 Plus music apps pausing

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Nope.  No apps listed with issues, but Spotify still shuts off every 5-10 mins.  Like userpj31ZGgp3I posted, stop throwing out random suggestions if you don't know it'll work. 

 

Really don't wanna put you guys on blast using social media sites but you sure are making it difficult.

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Constellation

Re: .Re: Galaxy S9 Plus music apps pausing

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I might have fixed this on my S9 plus. All my music apps were stopping very frequently.

 

So I started my phone in safe mode to see if music would play uninterrupted, but all my music apps wouldn't open in safe mode as they were downloaded after purchase; including Samsung music. So  I restarted phone regularly.

 

I also cleared the data in Google Play music.

 

So far music has played perfectly. It's also giving me the opportunity to see which apps might be causing the issue. Since the safe mode boot I've had to re enable certain apps like Android messaging and gboard keyboard (which has reverted back to the Samsung defaults) and so far no issues.  If more apps need to be re enabled and music stops again I'll have found the culprit.

Fingers crossed it holds.

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Asteroid

Re: .Re: Galaxy S9 Plus music apps pausing

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Good luck userQcLkCdeIep. Thanks for sharing.

Never thought I'd buy a phone with a notch, but I bought a OnePlus 6 and it should arrive early this week.

Aside from this issue, I am frustrated by fingerprint sensor
which has always been finicky compared to the s7edge (but mainly things like- hot day in my pocket and it tries to unlock "47 times", or the "hold the home button to wake" triggers if the screen is facing inward).
It is also getting slower to load apps etc.
+Bixby (#justgiveupalready)..
+Double tap power button to load camera is awkward and slower than on the s7 edge (which I like much better than this phone). I bought the s9+ for the camera and found this very disappointing.

I haven't listened to music or books too much since the last time mine stopped mid-play, but did get an hour of Google TTS today at the gym.

Not sure exactly what might have helped in my case.
I note a lot of apps (not all) seem to have lost my preferences - I'd only cleared cache, not data....
Maybe some aren't back online yet.. will have to note what happens after logging them back in.
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Asteroid

Re: .Re: Galaxy S9 Plus music apps pausing

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Did not last for me.

First time it stoped this morning, I unlocked the screen to find I had a Google commute notification.
Sound was set to silent at the time.

I cleared that. Started TTS again..

Then it stoped twice more without any visible notifications..
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Re: .Re: Galaxy S9 Plus music apps pausing

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@userpj31ZGgp3I Looking through the thread, it seems you've exhausted all of our troubleshooting suggestions. At this point, I would recommend repair services. For phones you have a few options available. You may check with your carrier to see what options they can provide, take the device to a Samsung Experience shop located inside a Best Buy store, or we can set up a service ticket for you to ship the phone to us so that one of our technicians can take a look at it. Please let us know how you would like to proceed. 

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