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Constellation

Re: Galaxy S9 Plus music apps pausing

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what happens if you have done all the steps Samsung Techs and your carrier Techs have wanted you to do to include factory resetting your phone 4 times and putting it in safe mode, but the problem is still there? its been 2mths and it seems nothing is going to be done.

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Constellation

Re: Galaxy S9 Plus music apps pausing

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SM-G960U

ATT

 

This is getting really old.

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Samsung Moderator
Samsung Moderator

Re: Galaxy S9 Plus music apps pausing

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@userzVrkQLVlJD What troubleshooting steps have you tried?

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Constellation

Re: Galaxy S9 Plus music apps pausing

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I have tried everything to try to troubleshoot this issue, and this has to be addressed in the next update

 

This is really frustrating, I have been dealing with this issue for over a month now

 

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Cosmic Ray

Re: Galaxy S9 Plus music apps pausing

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It's insane that people are still having this problem after all this time with such an expensive device. Samsung needs to react to these forums.  Don't they realize there are other phones available?

I started this tread after trying everything with my S9 Plus. Hours with T-Mobile and

Samsung Tech support and trying all suggestions, but still all music apps were pausing.

To this day I can't say for sure what fixed it. I turned off the annoying Bixby AND there was an update one day for Google and since that time I have had no problem with this issue.

So my unprofessional advice is to reset your phone.. Turn off Bixby (and hope Samsung makes it goes away on the new S10!) and make sure you have all the latest updates from Google and your provider. If that doesn't work, LG makes a pretty cool phone. Peace 

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Constellation

Re: Galaxy S9 Plus music apps pausing

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I tried uninstalling newer apps, to no avail. I reset the phone as it is relatively new. Nothing. I tried uninstalling Facebook but for some reason cannot get it totally off my phone. But I did disable it.

 

Today, I turned off all apps running in the background, turned off the smart pause/mute button, and shut down Bixby.  So far so good. However, I have not had the phone on the charger yet, and I think that the media pausing issue occurred more often when charging. I will soon find out.

 

 

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Constellation

Re: Galaxy S9 Plus music apps pausing

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And I enabled the data saver function.

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Constellation

Re: Galaxy S9 Plus music apps pausing

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I watched a couple hours of YouTube this evening and alternated between not charging and charging, about half and half. There were no pauses while my Samsung S9 was not charging. There were pauses when it was charging. It sounds like this might be part of the issue. I believe this pausing happened before while I was charging, but I wasn't paying that much attention to it at that time. Any help is appreciated. Thanks.

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Constellation

Re: Galaxy S9 Plus music apps pausing

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Okay, this is really frustrating. 

So many people have been dealing with this issue for almost a year now, and its absolutely insane that Samsung has not yet fixed this problem yet.  This is a $1000 phone we are talking about, and I definitely will be considering switching back to another phone. 

I have no idea what to do, and I listen to music a lot on my phone.  I have tried everything, but it always goes back to pausing every couple of minutes.  I bought this phone only two months ago, and if there are going to be issues like this again, I don't think I am going to buy any more Samsung phones.  Is there going to be any update that fixes this problem?!?!

 

*tried disabling Bixby

*safe-mode

*factory reset

*tried uninstalling certain apps

 

Model number - SM-G965U

Baseband - G965USQS3BRK2

Carrier - T-Mobile

 

 

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Constellation

Re: Galaxy S9 Plus music apps pausing

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Samsung needs to figure this out asap, I've always talked up galaxies over iPhones but this issue is making me regret it, random solutions and telling people to take it to get repaired is ridiculous when obviously it's a software issue, word of a software update to fix it almost a year ago yet my phone started doing this yesterday and it's so frustrating I wanted to break it. FIGURE THIS OUT AND FIX IT IT CANT BE THAT DIFFICULT JESUS CHRIST 

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