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userfzFPsRgYVG
Constellation

Re: Galaxy S9 Plus music apps pausing

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Hello, 
I have the same issue. I bought unlocked S9+ from best buy and almost all the music apps get paused spotify, Youtube, etc.
I would not have bought this if I knew this issue earlier. Definitely will recommend others to not buy this phone if this issue is not getting fixed, its frustrating will music get paused without any reason.

Model: sm-g965u1

Baseband: g965u1ue1arbg

Carrier: AT&T

 

Thanks

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usercxqlCqdfwE
Constellation

Re: Galaxy S9 Plus music apps pausing

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The setting you're looking for is in the Settings > Device Care > Battery > "..." > Settings > Sleeping Apps > Select Music App (Or any app) > Battery > Allow Background Activity (Toggle)

 

Could they have burried that any deeper? I think not.

 

Here is the samsung link that got me in the neighborhood.

https://www.samsung.com/us/support/troubleshooting/TSG01200668/

 

Hope this helps.

 

 

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userb8jkTCGZij
Constellation

Re: Galaxy S9 Plus music apps pausing

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Im also having the same issues and its the reason I still carry my iPhone X around. SM-G965U1 Baseband, G965U1UEU1ARBG and im on sprint
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Samsung Care Ambassador

Re: Galaxy S9 Plus music apps pausing

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@SamsungTrevor

I too am having the music pausing issue. Any music app pauses when I receive some message or other app notifications sometimes the music resumes, sometimes it doesn't.

Most annoying is when I receive a phone call and the music never resumes!

Model S9+: SM-G965U1

Baseband: G965U1UEU1ARBG

Carrier: AT&T 

Stanl56
Samsung Care Ambassador
Unlocked Note 10+ (SM-N975U1) on AT&T
If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."


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userhlmJkEIFIZ
Astronaut

Re: Galaxy S9 Plus music apps pausing

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Hey, I am also having a lot of trouble with spotify randomly pausing on my S9. It is extremely frustrating. I use bluetooth at work, so maybe it is something to do with that. 

 

Model number: SM-G960U

Baseband: G960USQU1ARBI

Carrier: AT & T

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sam8988378
Cosmic Ray

Re: Galaxy S9 Plus music apps pausing

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Model SM-G965U

Baseband G965USQS3CSAG

Hardware version REV 1.1

Unlocked phone, Mint Mobile carrier.

When the screen times out & goes dark, Music Choice app goes silent. 5 minutes of music, that's it.  I don't have the weather app that affected another user's phone.  I don't have any other music app.  It's as if the app stops unless the screen is active.  Have been falling back to my s7 Active & am wondering if I should return this phone & stick with that one.  There are too many variables among all the users here with the same problem.  Doesn't anyone test new phones with real world use before they're released?

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Samsung Moderator
Samsung Moderator

Re: Galaxy S9 Plus music apps pausing

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Have you removed the app from the sleeping apps? http://www.samsung.com/us/support/troubleshooting/TSG01200668/

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user8IR7KSXCAC
Constellation

Re: Galaxy S9 Plus music apps pausing

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ModelSmiley FrustratedM-N960U

Baseband versions: N960USQS1CSE1

Carrier: at&t

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userVn3Xel6Hi7
Astronaut

Re: Galaxy S9 Plus music apps pausing

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Hello Samsung Trevor

I am having the same issue, please help.

SM-G960W

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Bell Mobility

 

 

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usercugk3Zggjw
Constellation

Re: Galaxy S9 Plus music apps pausing

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Turn background data off for bixby

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