@userjGKtyMIjOW, Have you tried turning your Accidental touch protection off?
I also highly recommend checking your Sleeping application list to see if you have your music streaming application listed to go to sleep when the timeout interval setting triggers.
Here's an article that will assist with checking your sleeping apps: http://www.samsung.com/us/support/troubleshooting/TSG01200668/
Hope this message finds you well!
Hey, I hope you all are doing well. I just wanted to get in touch and see if anyone was able to provide me with this information about their device.
If you need help with anything else, please let us know and we'll be happy to help!
Model Number: SM-G960W
Baseband version: G960WVLU1ARBG
I have only seen this happen when listening to spotify over bluetooth, and this is in addition to the random crackling that was reported in another thread.
Well this is interesting. After being elevated to higher Samsung Tech level who said they are aware of the problem and it would be addressed in next software update. I have not had any system updates as of today, however, Tuesday my phone notification said to update Game Launcher which I believe is a Samsung App that comes with phone and organizes games. After that music Apps play perfectly. Games sound work as well. This was the only thing that changed on my phone. 3 days all is well.. LD
I went to settings->notifications->advanced-> 3 dots-> show system apps -> sound detector, sound picker, sound alive and turned everything off including notifications. Seems to be working now without any adverse effects. Let me know if you found any positives or negatives with this!
I have a Galaxy Note 8. I purchased it because I had 2 Galaxy s8 phones that also experienced this problem. I'm having the same issue and I just bought this phone in June. Not only does it do it with Google play,Spotify and Pandora but it also does it on videos. It's very frustrating! It happens on Netflix, YouTube and Amazon's movie app. I wish they would fix the issue. I have tried all troubleshooting steps above.