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Constellation

Re: Galaxy S9 Plus music apps pausing

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I went to settings->notifications->advanced-> 3 dots-> show system apps -> sound detector, sound picker, sound alive and turned everything off including notifications.  Seems to be working now without any adverse effects. Let me know if you found any positives or negatives with this!

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Constellation

Re: Galaxy S9 Plus music apps pausing

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I have a Galaxy Note 8. I purchased it because I had 2 Galaxy s8 phones that also experienced this problem. I'm having the same issue and I just bought this phone in June. Not only does it do it with Google play,Spotify and Pandora but it also does it on videos. It's very frustrating! It happens on Netflix, YouTube and Amazon's movie app. I wish they would fix the issue. I have tried all troubleshooting steps above. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy S9 Plus music apps pausing

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Hey, give this a try.

 

  1. Open the Home Menu.
  2. Select settings.
  3. Tap the My Device tab.
  4. Scroll down to Input and control settings.
  5. Expand the Smart Screen options.
  6. Tap the Smart Pause checkbox to turn off the feature.
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Constellation

Re: Galaxy S9 Plus music apps pausing

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SM-G965U1

 

Where is this setting for "smart pause"? When I go to settings ,there is no "my device" tab and searching for smart pause yields 0 results

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Samsung Moderator
Samsung Moderator

Re: Galaxy S9 Plus music apps pausing

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Can I have your full model code, baseband version, and carrier information?

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Constellation

Re: Galaxy S9 Plus music apps pausing

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Hey,

 

I just switched back from Apple iPhone to the Samsung Galaxy s9+ only to be met by this music pausing problem. It's frustrating. I've tried almost everything. I'm considering returning it and switching back to an iPhone. I prefer Android over Apple, but this is ridiculous.

 

Model#: SM-G965U

Baseband Version: G965USQU3BRJ5

Carrier: Sprint  

 

Please fix it.

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Honored Contributor

Re: Galaxy S9 Plus music apps pausing

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If none of the above troubleshooting steps have fixed the issue, the next recommended action is service repair. Can you send me a private message here with your IMEI number?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Galaxy S9 Plus music apps pausing

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Model#: SM-G9650

Baseband Version: G9650ZCU3ARJ2

Carrier: Claro BR

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Samsung Moderator
Samsung Moderator

Re: Galaxy S9 Plus music apps pausing

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Was this device purchased in the U.S.?

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Constellation

Re: Galaxy S9 Plus music apps pausing

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Bro disable all the Bixby stuff and it should work 

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