Please Samsung, can you fix so many charging issues with your Galaxy phones, the forums are full of these issues, our company is very tired of frequent charging problems, we dont want to change brands yet because when they work they are nice phones.
Phones have new batteries, the charging ports are carefully cleaned (under magnification), they have no moisture, the chargers are correct and cables new (all Samsung brand). But we get different messages 1) moisture detected, or 2) charge cable inserted = no reaction, or 3) flashing red light (cable connected but not charging), or 4) charge icon comes on but no charging.
Usually happens immediately after Samsung\Android upgrade. We have not installed new apps. We have tried Safe Mode, clearing the USB cache, and some suggestions from IT department - no positive results. Phones charge on pad only, not what we require.
I have a samsung S9. For the false moisture issue I have been lucky using a laptop charger, sometimes I have to flip the USB - C connector. The original samsung wall charger, connecting to a car USB port or a laptop USB port doesn't charge my S9.
Thank you for reaching out. Do you still experience this symptom while your device is in safe mode? You can put it in safe mode by doing the following.
Press and hold the power button until power off, restart, and emergency mode show on screen
Tap and hold on the power off option until it changes to safe mode, then tap on safe mode
The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode.
Hi, I have tried safe mode start, the check charger/USB port message does not go away. IT has checked:- 1) safe mode restart 2) cleaned USB port thoroughly, very clean under magnification 3) Cleared the USB cache 4) We're only using original Samsung chargers, tried different ones, same output rating 5) we have new USB (Samsung) cables 6) We have done a 'force stop' from Android System. The message goes away, but the moisture message comes back when trying to USB charge.
What next please Samsung? We have almost half the Samsung S9 phones in the company with the same moisture detected problem, I believe it's a Samsung software/firmware issue they are not fixing. Maybe you should suggest our company change to another brand...
What error did you receive while the phone was in safe mode?
Samsung I am going to second this issue. Pretty sure if you search you will find that YOUR customers are consistently complaining about the charging port issue(s). I have had this problem with my S9+ since last March(after an update). Work arounds work for a time then the problem comes back. Since I use Andriod Auto, the wireless charging is not an option. Unless this gets fixed, I am moving away from Samsung for my next phone. I am not alone. So Samsung... What say you?