cancel
Showing results for 
Search instead for 
Did you mean: 
Constellation

Galaxy S9+ USB C charging failure

Please Samsung, can you fix so many charging issues with your Galaxy phones, the forums are full of these issues, our company is very tired of frequent charging problems, we dont want to change brands yet because when they work they are nice phones.

Phones have new batteries, the charging ports are carefully cleaned (under magnification), they have no moisture, the chargers are correct and cables new (all Samsung brand). But we get different messages 1) moisture detected, or 2) charge cable inserted = no reaction, or 3) flashing red light (cable connected but not charging), or 4) charge icon comes on but no charging.

Usually happens immediately after Samsung\Android upgrade. We have not installed new apps. We have tried Safe Mode, clearing the USB cache, and some suggestions from IT department - no positive results. Phones charge on pad only, not what we require.

6 REPLIES 6
Astronaut

Re: Galaxy S9+ USB C charging failure

I have a samsung S9. For the false moisture issue I have been lucky using a laptop charger, sometimes I have to flip the USB - C connector. The original samsung wall charger, connecting to a car USB port or a laptop USB port doesn't charge my S9. 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy S9+ USB C charging failure

Hello!

 

Thank you for reaching out. Do you still experience this symptom while your device is in safe mode? You can put it in safe mode by doing the following.

 

Press and hold the power button until power off, restart, and emergency mode show on screen

Tap and hold on the power off option until it changes to safe mode, then tap on safe mode

The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode.

Reply
Loading...
Constellation

Re: Galaxy S9+ USB C charging failure

Hi, I have tried safe mode start, the check charger/USB port message does not go away. IT has checked:-  1) safe mode restart 2) cleaned USB port thoroughly, very clean under magnification 3) Cleared the USB cache 4) We're only using original Samsung chargers,  tried different ones, same output rating 5) we have new USB (Samsung) cables 6) We have done a 'force stop' from Android System. The message goes away, but the moisture message comes back when trying to USB charge.

 

What next please Samsung? We have almost half the Samsung S9 phones in the company with the same moisture detected problem, I believe it's a Samsung software/firmware issue they are not fixing. Maybe you should suggest our company change to another brand... 

 

Reply
Loading...
Astronaut

Re: Re: Galaxy S9+ USB C charging failure

that didn't work. thr turning off and stuff
Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Re: Galaxy S9+ USB C charging failure

What error did you receive while the phone was in safe mode?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Asteroid

Re: Galaxy S9+ USB C charging failure

Samsung I am going to second this issue. Pretty sure if you search you will find that YOUR customers are consistently complaining about the charging port issue(s).   I have had this problem with my S9+ since last March(after an update).  Work arounds work for a time then the problem comes back.  Since I use Andriod Auto, the wireless charging is not an option.   Unless this gets fixed, I am moving away from Samsung for my next phone.  I am not alone.   So Samsung... What say you?

 

Reply
Loading...