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Constellation

Galaxy S9+ battery died and won't turn on

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Hi, I'm new to the community though I've been a Samsung owner for a while now but

 

I was on a Whatsapp video call, and I got a warning that my battery is low. So, I plugged in my phone and continued my call. Then my phone just died on me and I left it to charge. The charging symbol was on the phone but there wasn't any percentage or anything. Then when I came back 10 minutes later, the phone won't turn on. I've tried everything:
Power + Vol Down
Leaving it to charge for an hour, even overnight
Power + Vol up + Bixby

Nothing!

My phone is unresponsive. I recently bought this phone in November 2018 and I would like to send it back. However, I am leaving the country in 7 days and won't be back for like 2 months so I urgently need this problem resolved. I tried to register for a repair through a nearby Samsung repair but, the website isn't loading or gives an error when I try to complete it.

 

I need assistance community. 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Galaxy S9+ battery died and won't turn on

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I would recommend if you are able to locate one near you just to call them directly to schedule an appointment.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Galaxy S9+ battery died and won't turn on

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Give this link a try: https://www.samsung.com/us/support/ubreakifix


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Galaxy S9+ battery died and won't turn on

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The issue is when I clicked "start repair". I was prompted to log in (though I am already logged in) and when I insert my credentials, the website says "Oops, something went wrong, please try later"

 

I assume that Samsung is having an issue with their website?

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Samsung Moderator
Samsung Moderator

Re: Galaxy S9+ battery died and won't turn on

JUMP TO SOLUTION

I would recommend if you are able to locate one near you just to call them directly to schedule an appointment.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

Re: Galaxy S9+ battery died and won't turn on

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I discovered quite by accident that using a low voltage charger did the trick. I noticed that the phone displayed connect charger message when I plugged in a higher speed charger and shut right down. I charged to about 10% and then it will except a higher speed charger. Hope this works for others.

 

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