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Samsung Moderator
Samsung Moderator

Re: Galaxy S9 not updating

@userigvxvvJHrM can I please have your full model number and IMEI in a private message?

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userIPQ40JlorB
Cosmic Ray

Re: Galaxy S9 not updating

Mine is on the same security and android versions as it was on the date of manufacture. It has never received an update.

 

Mine is also the SM-G965U

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userUkalYskJ31
Constellation

Re: Galaxy S9 not updating

Same here haven't recieved any new updates.
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userH9fQtOpgVJ
Constellation

Re: Galaxy S9 not updating

hi. a cant update my s9 plus since june 2018

 

 SM- G965U

G965USQU3ARG2

Sprint

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Samsung Moderator
Samsung Moderator

Re: Galaxy S9 not updating

@userH9fQtOpgVJ Have you talked to your service provider about your update concerns? 

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Samsung Moderator
Samsung Moderator

Re: Galaxy S9 not updating

All updates are pushed through the service provider. If an update has not been received, you need to reach out to your service provider for additional assistance.

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userJEAWdJRlbl
Constellation

Re: Galaxy S9 not updating

I'm having the same problem

SM-N960U.

N960USQS1ARJA

Service provider SW ver. SAOMC_SM-N960U_OYN_ATT_OO_0036 24c56d78ea0c7ece ATT/ATT/ATT

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autumnwhiskey
Constellation

Re: Galaxy S9 not updating

I have the same issue.
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userWSOpnwtxDh
Astronaut

Re: Galaxy S9 not updating

My s9 plus has also not receive any updates

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userOMR7C2pXwF
Constellation

Re: Galaxy S9 not updating

My phone hasnt updated since August 2018 as well. I thought I was the only one. It always prompts me to update my software like every few weeks since then but gets to 30 percent and crashes and says there was an error. My service provider is AT&T who says system updates are from samsung and I need to reach out to them. This seems like it's a broader issue, so I hope samsung has reported this to corporate to come up with a resolution for their customers. Can someone please reach out and help me?

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