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SaknaB
Constellation

Galaxy S9 not updating

I've had my galaxy S9 since it released and I was able to get the first update earlier this year but it won't update to the lasted version. I've cleared my cashe and restarted my phone. It stops at 30% and restarts. Samsung wanted me to go to a 3rd party store but it would've voided my contract with my Sprint insurance. Glad I didn't do it. I think I should've kept my S8 smh. Am I the only one going through this?

102 REPLIES 102
Samsung Moderator
Samsung Moderator

Re: Galaxy S9 not updating

Hello @SaknaB, do you mind giving this a try?

Steps here:

Turn off the device.

Press and hold the Volume Up key and the Home key, then press and hold the Power key.

When the device logo screen displays, release only the Power key

When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

Press the Volume down key several times key to highlight ‘wipe cache partition.’

Press the Power key to select. 

Press the Volume down key to highlight ‘yes’ a press the Power key to select.

When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.

Press the Power key to restart the device.

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SaknaB
Constellation

Re: Galaxy S9 not updating

Hey, I actually mentioned that in my post. I already did that, no luck 

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Samsung Moderator
Samsung Moderator

Re: Galaxy S9 not updating

Just to confirm, you 'wiped the Cache Partition'? we can also try placing the phone in safe mode to see if it allows you to then update your device, 

To get into safe mode, just do the following:

  • Power your device down
  • Then power it back on
  • Press and hold the Volume Down key when you see the Samsung logo until the phone is powered on. 

Let me know how this works.        

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userKJJdUpivPB
Constellation

Re: Galaxy S9 not updating

@samsung @SamsungJace  How could i update my s9?, the aforementioned instructions didn't work.

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userlL17pdVf8o
Constellation

Re: Galaxy S9 not updating

I've got same problem with her that when I try to update software, after download and install stop at 30% and get error every time. 

What do I do now?

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userFyxxgP6kRm
Constellation

Re: Galaxy S9 not updating

Didn't with for me either 🙄
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Karasu
Asteroid

Re: Galaxy S9 not updating

You can try removing the Sim card and booting into your phone and then click update and see if that works!

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userKJJdUpivPB
Constellation

Re: Galaxy S9 not updating

It didnt work for me, is there another way to get the latest version of android?

 

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userFyxxgP6kRm
Constellation

Re: Galaxy S9 not updating

Mine hasn't updated in months. Did anybody figure out how to fix this?

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