Have you tried using Smart switch the pc version to update the device?
My phone is also refusing to update. Not sure if it's all related, but I've also been experiencing a lot of other issues with this model:
- Random restarts
- Home and Recent Apps buttons disappear
- Losing pictures after those random restarts I mentioned
- Freezing randomly for about 30 seconds
- Application Not Responding warning for System UI
Buttons disappeared literally as I typed message...
Anyways, I hope there is some resolution to this that doesn't involve having to replace the phone.
I had the same problem. For me, it turns out that my hard drive was at 99% full! I deleted a few apps, got down to 97% full, and then the update was completely successful.
Hope this helps.
I recently bought a refurbished phone and when i got it realized that is was both a verizon phone and running android 8.0.0. I have tried everything to get the pie update to no avail. Can i get any help?
Download your models update.
Install Samsung USB drivers.
Reboot. Hold power and volume down.
Boots phone to native Odin.
Flash from your PC via USB.
Quick searches can fill in the blanks.