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userV6N7wjO1Wm
Constellation

Galaxy S9 phone shuts off when fingerprint security is enabled

Does the same in safe mode and I did 3 factory resets. I would like to be able to use the fingerprint security feature, please let me know if this problem has been resolved. 

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Galaxy S9 phone shuts off when fingerprint security is enabled

Have you tried wiping the cache partition on your device?

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userV6N7wjO1Wm
Constellation

Re: Galaxy S9 phone shuts off when fingerprint security is enabled

Yeah, should have mentioned...cleared cache partition. 3 factory resets. Tried it in Safe Mode and problem persists. Tied to fingerprint security. If enabled, the phone shuts off. If not, it doesn't. Wondering if it's a bug with the recent OS update?

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Samsung Moderator
Samsung Moderator

Re: Galaxy S9 phone shuts off when fingerprint security is enabled

We would recommend a service repair. Can I please have your full model number and IMEI in a private message?

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userV6N7wjO1Wm
Constellation

Re: Galaxy S9 phone shuts off when fingerprint security is enabled

What's the IMEI? 

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Samsung Moderator
Samsung Moderator

Re: Galaxy S9 phone shuts off when fingerprint security is enabled

The IMEI number can be found in the Settings menu under About Device. The IMEI is unique to your device so it will tell us the warranty status.

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