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Constellation

Re: Galaxy S9 shutting down after lock/screen shut off... fingerprint problems? what gives?

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The solution of turnig fingerprint recognition works for me.

It is inconvenient now

Samsung, we need a fix, PLEASE

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Constellation

Re: Galaxy S9 shutting down after lock/screen shut off... fingerprint problems? what gives?

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It is now January 1st, 2020. This is still an issue. My phone started doing this yesterday. After having this phone for about 7 months or so. I've had the same settings since then. Been using everything I use now. And still, this problem randomly happened. Why is this problem still persisting with everybody here? Why is it so random? Why is there no patch? Come on samsung.

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Constellation

Re: Galaxy S9 shutting down after lock/screen shut off... fingerprint problems? what gives?

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Mine had this problem months ago and turning off the fingerprint sensor for unlock worked.  I ran into a whole new problem with it after ATT updated to Android 10.   Forced my phone into a boot loop.  Would not work in anything other than safe mode.  I took it to UIbreakifix and they pushed it back to android 9 for me.  now it works again as long as I keep the fingerprint sensor off.   What happens when ATT makes me update it eventually?

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Astronaut

Re: Galaxy S9 shutting down after lock/screen shut off... fingerprint problems..

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Wow so far people with Straight talk hasn't had any of these problems.

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Astronaut

Re: Galaxy S9 shutting down after lock/screen shut off... fingerprint problems? what gives?

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This happens to me too. I went so long without it happening. Reset my phone to factory today and it stopped all day,  as soon as I enabled fingerprints later on, it shut off.

 

Come in Samsung this is embarrassing for a phone this expensive. First i had the sticky camera, got that fixed, now my warranty is expired and this phone still cost almost $1000 and it's barely over a year old. My s5 lasted me 4 years with no hiccups. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy S9 shutting down after lock/screen shut off... fingerprint problems? what gives?

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@userkggmtrVboa Can you send me a private message using this link here? Provide the following information.

  • Model number
  • IMEI number
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Astronaut

Re: Galaxy S9 shutting down after lock/screen shut off... fingerprint problems? what gives?

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I began having this issue just recently. youd think that after nearly a year this would be patched. Tried everything from clearing my cache to doing a full factory reset and yet the issue persists until I turn off my fingerprint unlock. And as of almost March of 2020 this is still a known and unpatched bug

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Asteroid

Re: Galaxy S9 shutting down after lock/screen shut off... fingerprint problems? what gives?

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I can confirm that the Note 9 is now doing the exact same thing. Couldn't of been nothing on my part I was in the house all day and didn't install anything apps or otherwise sat my phone down and when I went to use it I had to power it back on and now this has happened about 5 times. I might start a new thread as me being at work and my phone shutting down will be a huge issue. Already trying this fingerprint thing.

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Constellation

Re: Galaxy S9 shutting down after lock/screen shut off... fingerprint problems? what gives?

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Thank you man that was the fix. 👍🏻👌🏻

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Astronaut

Re: Galaxy S9 shutting down after lock/screen shut off... fingerprint problems? what gives?

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Is Samsung providing any solution/update for this issue? I just faced it and disabled the fingerprints. After an hour it seem to have worked

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