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useroWALmYvTQz
Astronaut

Galaxy s9 stuck in boot and update loop

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My galaxy s9 tried to install the latest update yesterday morning and has been stuck in a loop since. At first, the phone would only update to 35% and then be stuck on that screen. I tried the volume down+power trick to stop the update and that is what started the reboot loop. The screen will light up with the Samsung powered by android logo and then it will turn back off and then repeat. I tried stopping that by pushing the volume up+bixby+power button. That caused it to try and update again. It will install up to 24%-28% and then stop and go back to the boot screen. It will repeat the attempted update 2-3 times before going back to the boot loop. I've tried letting the battery die. That didn't work.  I tried charging it and nothing. Only one time when it tried updating did it pop up with an error screen. The phone has not been physically damaged. I am out of ideas. 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Galaxy s9 stuck in boot and update loop

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@userk2pYy7WH6I@userxvuNAueLC3, Thank you for reaching out to us to address your concerns. If the troubleshooting posted here has been tried with no success, then repairs are recommended. Can you send us a private message here with the below information: http://bit.ly/2GH8URL

Model Code:
15 Digit Imei Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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17 REPLIES 17
Samsung Moderator
Samsung Moderator

Re: Galaxy s9 stuck in boot and update loop

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Is your device backed up? We would recommend a factory reset. All data will be removed from the device. If the SD card is encrypted the data will be unreadable after the reset and it will require formatting before it can be used again.

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usertYgJE8joSy
Constellation

Re: Galaxy s9 stuck in boot and update loop

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I"m having the exact same problem.  How would I factory reset if I can't get past the Samsung or Update screen?

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Samsung Moderator
Samsung Moderator

Re: Galaxy s9 stuck in boot and update loop

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Can you please send me a private message for further assistance?

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usertYgJE8joSy
Constellation

Re: Galaxy s9 stuck in boot and update loop

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done

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useryQuGQ1z5NK
Constellation

Re: Galaxy s9 stuck in boot and update loop

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did your phone get fixed? i am still having issues. i am on chat with samsung support right now.

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useryQuGQ1z5NK
Constellation

Re: Galaxy s9 stuck in boot and update loop

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Hello, I am having the same issue!

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Samsung Moderator
Samsung Moderator

Re: Galaxy s9 stuck in boot and update loop

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Hey @useryQuGQ1z5NK, Thank you so much for reaching out to us to address your concerns. Wanted to provide you guys with this article to assist with your device stuck in a boot loop. You can locate the troubleshooting steps here: http://www.samsung.com/us/support/troubleshooting/TSG01001534/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userk2pYy7WH6I
Constellation

Re: Galaxy s9 stuck in boot and update loop

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What did you do to fix this? I am having the same issues

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userk2pYy7WH6I
Constellation

Re: Galaxy s9 stuck in boot and update loop

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I have this issue too! What did you do?

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