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Samsung Moderator
Samsung Moderator

Re: Galaxy s9 stuck in boot and update loop

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Hey guys, i wanted to provide the step by step to use your Bixby key to fix the boot loop.

Here are the step by step process.

 

  1. Boot into Android Recovery.

    Press and hold the the BixbyVolume Up, and Power keys simultaneously. Release them when a blue screen displays and says Install system updates. Wait until the Android Recovery menu is displayed on the screen.

  2. Select Wipe data/factory reset.

    Press the Volume Up or Down key to move the cursor. Highlight Wipe data/factory reset, and then press the Power key to select it. Highlight Yes then press the Power key to select again.

  3. Select Reboot system now.

    Press the Volume Up or Down key to highlight Reboot system now, and then press the Power key to select it.

    Please reach back out to us and let us know if this resolves your concerns!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Galaxy s9 stuck in boot and update loop

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That's the whole problem, it can't get to the Android Recovery menu because the phone just restarts when its gets to 24-28%.  So this solution does not work.  I'm having the exact same issue.

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Constellation

Re: Galaxy s9 stuck in boot and update loop

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Hi, do you have a solution for these problem?

I am in the same situation after a system update.

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Constellation

Re: Galaxy s9 stuck in boot and update loop

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I ended up getting a warranty replacement phone. Luckily most of my stuff was backed up.  They got it to me really fast, though. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy s9 stuck in boot and update loop

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@userk2pYy7WH6I@userxvuNAueLC3, Thank you for reaching out to us to address your concerns. If the troubleshooting posted here has been tried with no success, then repairs are recommended. Can you send us a private message here with the below information: http://bit.ly/2GH8URL

Model Code:
15 Digit Imei Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy s9 stuck in boot and update loop

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I have this exact same issue...all the same symptoms and can't even get to the recovery screen. Just like the other posters...is there a solution yet?
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Samsung Moderator
Samsung Moderator

Re: Galaxy s9 stuck in boot and update loop

JUMP TO SOLUTION

Thank you for reaching out to us. Can you send me a private message with your full model number and IMEI?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy s9 stuck in boot and update loop

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I have this same problem. Please help!
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Constellation

Re: Galaxy s9 stuck in boot and update loop

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Hello, My phone started updating last night (2/4/20200 and now it is stuck in a boot loop.  I Tried the troubleshooting above with no success, is there anything that can be done to get it out of the loop?  

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Astronaut

Re: Galaxy s9 stuck in boot and update loop

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I recently received a replacement S9 after mine was damaged. I put the case from my old S8 on it until I could get a new S9 case. 

 

The phone ran an update, and got stuck in this same loop. After reading this thread, and seeing the key combination to get into update mode, it struck me: the buttons on the S8 and S9 are just a little off from one another. I knew this already because I couldn’t increase the volume via the buttons. I realized that the case might be putting pressure on the keys in that key combination. Removed the case, and when the phone restarted again, it was out of the loop.

 

So, if you’ve got a case on your phone, try removing it, and see if that helps.

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