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Samsung_bbP3gN2
Astronaut

Galaxy s9

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hello samsung family. I ask for help, I bought a samsung galaxy s9 + in China and I live in Africa (Mozambique) and the version of my device is SM-G965U and it still has Android 8.0 and does not accept upgrade. What do I do?

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Samsung Moderator
Samsung Moderator

Re: Galaxy s9

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Typically you will need to speak with your carrier. As it is a non-US model the mods here wouldn't have much as far as troubleshooting or anything. You are welcome to reach out to the support team in your area here: https://www.samsung.com/cn/support/#contactus


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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userWJfBanBoxO
Cosmic Ray

Re: Galaxy s9

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I would try downloading Samsung Switch to a PC and upgrade via USB connection.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy s9

JUMP TO SOLUTION

Typically you will need to speak with your carrier. As it is a non-US model the mods here wouldn't have much as far as troubleshooting or anything. You are welcome to reach out to the support team in your area here: https://www.samsung.com/cn/support/#contactus


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
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