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userd6hul6fYst
Constellation

Gallery Problems on S9+

The albums on my Galaxy S9+ gallery have recently started giving me problems. The entire thing will just be blank like in the picture I linked. Whenever it happens I cant view any pictures and if I try to edit that album or add anything it doesnt update. The images dont appear to be corrupt as I can access them using other gallery apps off google play.

 

I cant really pinpoint the cause as it seems to vary. Sometimes it happens from moving pictures to a album. Other times it's from setting the album sort to by name. I can sometimes fix it temporarily but that's random as well. I've been able to fix it by stuff like switching sort to anything except name, converting the images to a different file type, and just when I took that screenshot they popped back up until I exited the gallery.

 

Is there a fix for this? 

 

https://i.imgur.com/5xKjDt6.jpg

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Gallery Problems on S9+

Can I please have your full model number, baseband version, and service provider?

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userd6hul6fYst
Constellation

Re: Gallery Problems on S9+

Model number SM-G965U
Baseband version G965USQS3BRK2
T-mobile
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Samsung Moderator
Samsung Moderator

Re: Gallery Problems on S9+

Is your Gallery app software up to date?

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userd6hul6fYst
Constellation

Re: Gallery Problems on S9+

Yes everything is up to date. Not sure if its something with the samsung gallery app or what. 

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Samsung Moderator
Samsung Moderator

Re: Gallery Problems on S9+

What version of Android is your device running?

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