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userucxJhbYpzt
Astronaut

Google maps closing

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Every time I lock my phone when using Google maps it closes it and I have to restart my trip. Is there any way to fix this? Please help me 😭

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: No I havent checked that where would I find it?

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@userucxJhbYpzt Navigate to your settings > apps > find Google Maps > battery > touch the switch next to Allow Background Activity. 

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8 REPLIES 8
Samsung Care Ambassador

Re: Google maps closing

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I don't think there is a fix for that....

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Samsung Moderator
Samsung Moderator

Re: Google maps closing

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That shouldn't be happening. Do you have a 3rd party launcher or lock screen installed?

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userucxJhbYpzt
Astronaut

No I dont its regular Google maps.

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No I dont its regular Google maps.

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Samsung Moderator
Samsung Moderator

Re: No I dont its regular Google maps.

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@userucxJhbYpzt Have you double checked to see if Google Maps is not enabled in your sleeping apps?

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userucxJhbYpzt
Astronaut

No I havent checked that where would I find it?

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No I havent checked that where would I find it?

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Samsung Moderator
Samsung Moderator

Re: No I havent checked that where would I find it?

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@userucxJhbYpzt Navigate to your settings > apps > find Google Maps > battery > touch the switch next to Allow Background Activity. 

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userucxJhbYpzt
Astronaut

Thank you! It was off and that fixed it

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Thank you! It was off and that fixed it

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Samsung Moderator
Samsung Moderator

Re: Thank you! It was off and that fixed it

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@userucxJhbYpzt You're welcome! I'm glad I was able to help solve this. Feel free to reach out to us anytime if you have any questions or concerns. Smiley Happy

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