Showing results for 
Search instead for 
Did you mean: 

Great phone but it stop recieving calls if not rebooted

I love the galaxy s9 plus, but after sometime without been rebooted it wont ring. I have try to figured out why is doing that but no solution are available.

Samsung Moderator
Samsung Moderator

Re: Great phone but it stop recieving calls if not rebooted

Hey there,


Thanks for reaching out.


Have you confirmed the device is currently up to date to the latest software? Have you tried wiping the cache partition recently? Let's try that and see if that helps.


Follow these steps:


- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.



Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.