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Astronaut

Hazy Selfie Screen

My selfie screen is all of a sudden hazy/cloudy & security face recogntion does not see a face. This happened once before & it turned out my front camera lens was covered by a Screensaver that had slipped.  This time there is nothing blocking it. I have tried cleaning the front lens to no avail.
1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Hazy Selfie Screen

Do you experience these symptoms if you test your device in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem. Give this link a try: https://www.samsung.com/us/support/answer/ANS00062983/

 

Are you using the stock camera app when you are experiencing these symptoms?


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