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userK4caehirjE
Asteroid

I have a problem with my samsung services

Hey! 

I got a new phone galaxy s9+ i created a new account in samsung and when i want to create a secret folder he tell me u cant do that and samsung health too , whn i search for that i got whn u root ur phone u gonna lost that services.. but my phone not rooted and its new and whn i checked it its never be rooted in the past!

Sorry i have a bad English Screenshot_20191116-002303_Samsung Health.jpg

 

Screenshot_20191116-002437_Secure Folder.jpg

 

7 REPLIES 7
Samsung_BDN58u6
Constellation

Re: I have a problem with my samsung services

I have the same problem and I will let you know if I find a solution. This is complete bc and samsung left a sour taste in my mouth bc of this

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userK4caehirjE
Asteroid

Re: I have a problem with my samsung services

We need to w8 Smiley SadScreenshot_20191118-135923.jpg

 

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Samsung Moderator
Samsung Moderator

Re: I have a problem with my samsung services

Thanks for reaching out. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userK4caehirjE
Asteroid

Re: I have a problem with my samsung services

How is that man i have s9 plus like others and my version is global .. why i can't use other services? :/

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userK4caehirjE
Asteroid

Re: I have a problem with my samsung services

Even i cant do any updatesScreenshot_20191123-155453_Settings.jpg

 

Screenshot_20191123-155529_Software update.jpg

 

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Samsung Moderator
Samsung Moderator

Re: I have a problem with my samsung services

@userK4caehirjE If you put your phone in safe mode are you able to update your phone then?

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userK4caehirjE
Asteroid

Re: I have a problem with my samsung services

Not working Smiley Sad , in safe mode the updates

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