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Constellation

I'm having bug issues after the latest update

Afte the latest update my phone sensor isnt working properly while talking on call and the phone is near to my ear the display wont go off and the phone heats up, also phone brightness is not auto adjusting, where as i had no problem in previous update, i need a fix Asap

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: I'm having bug issues after the latest update

Hello,

 

Does this happen when your device is in safe mode?

 

Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device.

 

It's also good to wipe the system cache partition on your device after an update.

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

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Constellation

Re: I'm having bug issues after the latest update

Yes,  it did solve it what i did is i went to recover mode and wiped the cache partition memory. And its all good now 

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