cancel
Showing results for 
Search instead for 
Did you mean: 
user6gqtszfz4v
Asteroid

Re: Ims service stopped in Latest Update

JUMP TO SOLUTION

I have same issue with Note 8,please help

Reply
Loading...
usern53GlhuxH4
Constellation

IMS service keeps stopping after latest update

JUMP TO SOLUTION

Hello admins,

My S10 keeps showing the message 'IMS service keeps stopping' and 'com.android.phone keeps stopping' frequently after getting the latest update from Samsung on 9/9/2019. The phone is very slow, unresponsive and drains battery quickly.

I have a US bought phone (from the Samsung website) that I'm currently using in Australia. I have seen many people reporting similar issues for S9 phones in separate active threads.

Are there any known fixes for this issue yet? Please help.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: IMS service keeps stopping after latest update

JUMP TO SOLUTION

Hey there!

Thank you for that information.

I would like to escalate this concern to my product specialist team.

Anyone experiencing this concern, please send me a message directly with the below information here at this link: http://bit.ly/2GH8URL
Model code:
Carrier:
Software version:
Your location (Country the device is being used in currently)

I will be happy to forward this information up.


Hope this message finds you well!

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
usern53GlhuxH4
Constellation

Re: IMS service keeps stopping after latest update

JUMP TO SOLUTION

Thanks for the response. I have shared my phone details over direct message to you.

 

Note: I had to take off the sim from the phone and place it in my backup phone as it was basically unusable. The phone works fine after I took out the sim, no more error messages coming up. Although this is not a permanent solution, I hope a patch/update is available soon so that I'll be able to use my S10 again with the sim inserted.

Reply
Loading...
userkbal1JeehV
Constellation

Re: IMS service keeps stopping after latest update

JUMP TO SOLUTION

Hi, my galaxy s 10 has the same issue after the last software update, September 10th, 2019. IMS Service keeps stopping. So the phone is very slow, heats a lot and lose battery quickly. 

Reply
Loading...
user6qgMEiipR3
Asteroid

Re: IMS service keeps stopping after latest update

JUMP TO SOLUTION

This isn't a solution! So why mark it as solved? Does it make your moderator account look good?

 

Bottom line, there is an entire group of samsung users who's opinion has drastically changed and no doubt will think long and hard before upgrading to another samsung next time around.

Reply
Loading...
user8MvIIfOa4K
Constellation

Re: IMS service keeps stopping after latest update

JUMP TO SOLUTION

This is not a solution. Rollback the last patch that is destroying my work mobile today or lose customers. I'm just about to throw my S9 in the bin.

Reply
Loading...
userwwwTzKa7nO
Astronaut

Re: IMS service keeps stopping after latest update

JUMP TO SOLUTION

Hi Samsung

When are you fixing this issue? I have a G960U S9. Bought mew from Kogan. Using in Melboune, Australia.

 

Its ridiculous having an S9 that performs like an S4 since the update. IMS message constantly pops up. Runs hot and drains the battery. Reverse the update!

 

When is the fix coming Samsung? 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: IMS service keeps stopping after latest update

JUMP TO SOLUTION

We mods have no ETA at this time.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Samsung_71SyVQS
Astronaut

Thanks

Reply
Loading...