Same story here. S9 plus SM-G965U1 bought in USA and used in Australia is barely working after yestreday's update. Same IMS message.
Samsung, please resolve this issue asap.
Sent info to Samsung as asked (phone info) and message I got back was: "Thank you for this information, we are passing this along to our specialist team and as soon as we hear something back from them we will update the boards publicly."
Went into Samsung store In Melbourne Central (CBE melb, vic, australia) and they literally had no idea what to do as well as optus. Obv my phone was dead at the point after doing the update in the morning so they let me charge it... optus gave me a new simcard but that didn't help but atleast they tried. Samsung didn't even look at my phone and said "2 people have come in today with the same problem". Cool. If anyone is in Melbourne CBD we should have a sit in until they exchange our phones!!! They can take the faulty ones back.
FIRST time Samsung user and have had the phone less than a year. Whenever I had a problem with apple they were super helpful, and in even one case when my phone didn't work they were like BOOP here's a new one.
im getting the exact same thing.
IMS services stopped woking.
Phone laging every 10 seconds.
Battery going down so fast.
tried everything from factory reset and clearing cache and nothing happend. it all happend as soon as i updated it. so its on samsung end not ours.
Solution: I reflashed my S9+ today and the problem is resolved. Download firmware ending in H1 from Sammobile website and use ODIN to reflash to old frimware.
There are links on other threads how to do this, and it was successful for me today on S9+.
The recent firmware update to H7 completely killed my phones performance. I have an unlocked phone (SM-G965U1) from the US being used in Australia, and this problem seems to be common to that phone being used outside of the US.
Follow the instructions on right hand side of Sammobile website and it worked perfectly for me.
Mine is: Model code: SM-G960U1 Carrier: Optus Software version: G960U1UEU6CSH7/G960U1OYM6CSH7/G960U1UEU6CSH7 (updated september 9th 2019 at 10:14am) Your location (Country the device is being used in currently): Australia (purchased unlocked in the USA)
I am NOT tech saavy but going on day 5 of this I've had enough. I need a working phone for work, social, etc. as I'm sure like the rest of you, most of us may live abroad from the US and I need to be able to keep in touch with friends and fam! I deleted ALL my apps and it makes my phone less slow and battery is alright now but no more whatsapp, facebook messenger, instagram...STILL get this annoying message every 10 seconds "IMS has stopped working".
I am attempting this download from sammobile: https://www.sammobile.com/samsung/galaxy-s9/firmware/SM-G960U1/
XAA unknown country
I am going back to a version that rolled out in July?! I hope that's alright... I have no idea what I am doing but I will try to follow the directions as closely as possible. As it seems a solution is not in our near future and I didn't spend a ton of money on an unsusable phone. Wish me luck y'all.
Why doesnt samsung do a goodcustomer service choice, and release a reversion for us without having to go thru a third party site until they get off their butts and fix this, at least that way the thousands affected can actually use their phones.
Rather than ignoring us, even an actual we are sorry we are working on it and expect an update in XX time.
I have had to revert to an old phone I have here to run my on line business, and none to happy with Samsung right now.
Sane problem here. I have a US version with an aussie sim. My phone is a s10. This is outrageous. Its been quite while and samsung has not even commented on the issue officially. Maybe its time to switch phones.
Same Problem. Phone gets really warm. Im in Australia-Brisbane, I bought my phone in Atlanta-USA.
How is samsung letting know the solution for this??? Its been 2 days already without my phone.