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userx7BD5x28ib
Astronaut

Re: IMS Service Keeps Stopping

JUMP TO SOLUTION

Solution:  I reflashed my S9+ today and the problem is resolved.  Download firmware ending in H1 from Sammobile website and use ODIN to reflash to old frimware.

There are links on other threads how to do this, and it was successful for me today on S9+.

 

The recent firmware update to H7 completely killed my phones performance.  I have an unlocked phone (SM-G965U1) from the US being used in Australia, and this problem seems to be common to that phone being used outside of the US.

 

https://www.sammobile.com/samsung/galaxy-s9-plus-us-unlocked/firmware/SM-G965U1/XAA/ 

 

Follow the instructions on right hand side of Sammobile website and it worked perfectly for me.

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userbPYJDlpi3R
Constellation

Re: IMS Service Keeps Stopping

JUMP TO SOLUTION

Same problem here.  S9 edge and it is basically unusable.  Driving me crazy and have tried everything.  Happened the moment it was updated. 

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useriv5Fw20pwR
Asteroid

Re: IMS Service Keeps Stopping

JUMP TO SOLUTION

Mine is: Model code: SM-G960U1 Carrier: Optus Software version: G960U1UEU6CSH7/G960U1OYM6CSH7/G960U1UEU6CSH7 (updated september 9th 2019 at 10:14am) Your location (Country the device is being used in currently): Australia (purchased unlocked in the USA)

 

I am NOT tech saavy but going on day 5 of this I've had enough. I need a working phone for work, social, etc. as I'm sure like the rest of you, most of us may live abroad from the US and I need to be able to keep in touch with friends and fam! I deleted ALL my apps and it makes my phone less slow and battery is alright now but no more whatsapp, facebook messenger, instagram...STILL get this annoying message every 10 seconds "IMS has stopped working".

 

I am attempting this download from sammobile: https://www.sammobile.com/samsung/galaxy-s9/firmware/SM-G960U1/

 

XAA unknown country

 

I am going back to a version that rolled out in July?! I hope that's alright... I have no idea what I am doing but I will try to follow the directions as closely as possible. As it seems a solution is not in our near future and I didn't spend a ton of money on an unsusable phone. Wish me luck y'all.

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Shinko
Constellation

Re: IMS Service Keeps Stopping

JUMP TO SOLUTION

Yep S9 bought at Best Buy in Calif. in June. Now in New Zealand <edit>

 

Come on Samsung roll out the fix now!!

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uservYwQJ1M8F4
Constellation

Re: IMS Service Keeps Stopping

JUMP TO SOLUTION

Why doesnt samsung do a  goodcustomer service choice, and release a reversion for us without having to go thru a third party site until they get off their butts and fix this, at least that way the thousands affected can actually use their phones.
Rather than ignoring us, even an actual we are sorry we are working on it and expect an update in XX time.
I have had to revert to an old phone I have here to run my on line business, and none to happy with Samsung right now.

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userue1dJ0TR6f
Constellation

Re: IMS Service Keeps Stopping

JUMP TO SOLUTION

Sane problem here. I have a US version with an aussie sim. My phone is a s10. This is outrageous. Its been quite while and samsung has not even commented on the issue officially. Maybe its time to switch phones.

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useryAGljWwyPf
Constellation

Re: IMS Service Keeps Stopping

JUMP TO SOLUTION

Same Problem. Phone gets really warm. Im in Australia-Brisbane, I bought my phone in Atlanta-USA.

How is samsung letting know the solution for this??? Its been 2 days already without my phone. 

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userkbal1JeehV
Constellation

Re: IMS Service Keeps Stopping

JUMP TO SOLUTION
Same issue with a US phone, Australian sim card. Tried te clean, clear etc. Where is the solution from Samsung???
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usero2GgMuA74D
Asteroid

Re: IMS Service Keeps Stopping

JUMP TO SOLUTION

I visited a Samsung agent today and they told me they were aware of the problem and that a pacth is on the way. He didn't say when but at least it is coming. 

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user6qgMEiipR3
Asteroid

Re: IMS Service Keeps Stopping

JUMP TO SOLUTION

Everyone here having "fun" trying to type on their phones while the "ims service keeps stopping" pops up and you accidentally click on it midway through typing a word.....

 

Since this started I've been on the phone to usa customer support, nz customer support, emailing both USA and nz, them calling me, facebook messages between myself and USA customer support and nz customer support as well as samsung nz global.

 

Took them days to officially respond and confirm the issue.

 

The worst part about this, is samsung NZ officially responded saying "contact samsung USA". (Its not our problem)

 

We've all had to do this on our own. Alienating all of us with US phones.

 

Would not have taken much to have a single point of contact here in nz for us to talk to, collect data, send directly to the USA, and then report back to everyone.

 

Minimizing the flood of contact to USA via a million different points, and reiterating the same stuff over and over again.

 

Should have been managed differently.

 

Unfortunately just shows me now that if something goes wrong with my phone, don't bother wasting time with samsung nz.

 

For those that have flashed their phones and about to sell them and leave Samsung, nobody could blame you. I'm giving it another day before I flash mine and do the same.

 

For those struggling, contact Samsung Support via facebook messaging (https://www.facebook.com/samsungsupport/)

 

They have committed to reply back to me directly via messenger once a solution has been created. But let your voice be heard and message them.

 

Local samsung finally responded via messenger too after a flood of messages:

 

"Hi D, we're sorry to hear that you've had this experience with our team. We've been in touch with them about this issue, and they have advised that they're looking into it with Samsung US. Either they, or we, will be in touch with information as we know it. But rest assured that our team are looking into it! Apologies again, The Samsung Team."

 

There's a news article out on it too, saying that samsung might be putting this fix into the next firmware update that is coming "soon".

 

Good luck everyone. Keeps those phones on charge. Hahaha

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