ARGH why is this showing as "solved"?!?!?! Telling us to send in our IMEI then saying "sorry for the inconvenience we are looking into it" is NOT a solution! My phone has been useless for an entire week now! SCAMSUNG, fix this!
Is there anyone in Sydney who can help me flash back to the old firmware?? I'm not very techy
Double whamy on this one - my wife and I are experiencing the same issue on our S9's. This has all the right elements for a class action, Samsung better fix this in the next few days or it'll only be a matter of time before it gets to that.
I suggest every effected person mail Samsung - this is done by going to Samsung.com, Click on Support, scroll to the bottom of the page and select the one of the email options. Samsung must reaslise that they have their positions because of people like us who purchased a Samsung product and that Samsung have BROKEN our phones because we as responsible Samsung mobile users did the update to ensure our phones were on the latest patch / security level!!
Below is the answer to my post yesterday - quite clearly Samsung do not care.
"I apologize, we are unable to accommodate this request. At this time we can only wait for further news on this matter. I understand the inconvenience this has caused, and we will update all members on this concern publicly as soon as we get an update." There has been no word from Samsung to-date!
There is no solution JSnm260nhG You're not doing anything to help. The best way for this to be resolved is to alert the tech press to the issue and emphasise the widespread nature of the problem and the fact that Samsung is doing nothing about it. Meantime we're stuck with unsuable phones that we've paid substantial money for.
Imagine the outcry if Apple had a problem like this with iPhones! Over to you ITnews and ITwire.
Complete joke, I am over it! Why can't they just roll back the firmware?
I never thought I'd say this but I'm about to buy an iPhone just to stick it to Samsung
Bought my Samsung S9 in June last year in New York. Currently in Australia. Updated my phone last Friday - may as well be carrying a brick around with me. I have had business calls terminate as my cellular network drops out sporadically, the touch is near-unresponsive - and even when it is responding I'm fighting off the 'ims service' message every fifteen seconds.
I've contacted Samsung Aus & Samsung USA - they both tried to palm the issue off to the other - I've also been in to get my phone checked. The only advice I've received from Samsung USA to "send my phone to the US" to fix the issue - they failed to understand it's a software issue. Would this miscommunication happen with Apple? Would they replace the phone if I went to their retail store? The question is now being asked which brand cares more for their consumers.
Samsung have been incredibly neglectful with this entire situation, and whilst I understand they don't find it worth fixing the situation for the small % of people affected, this kind of issue is extremely impactful on many of our brand loyalties and will certainly play into the decision I make the next time I buy a phone OR a friend/colleague/family member asks for my advice on phones.
Do better Samsung.
This is still not solved with no solution at all, so not sure why this is marked as solved !
I sent below message to the MODs (and no reply back yet):
I dont think this is going to be fixed for atleast several weeks/months.
Can you please get someone to notify samsung australia to ask their repair centre/kiosk/partner to flash back the old firmware for now? That is easy and will allow us to use the phone while samsung figure out proper solution?.
Please you have to inform your management about the seriousness of this as you will agree that, a 1000(usd)$ phone that is not usable is not good for a company like samsung.