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userLKEexAkOyx
Constellation

Re: IMS Service Keeps Stopping

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Double whamy on this one - my wife and I are experiencing the same issue on our S9's. This has all the right elements for a class action, Samsung better fix this in the next few days or it'll only be a matter of time before it gets to that. 

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userv3TAnS13Ah
Constellation

Re: IMS Service Keeps Stopping

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Has there been any update on this? Do we have a specific date for the update yet?

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userpnipUbzzj2
Asteroid

Re: IMS Service Keeps Stopping

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Hi @Constellation , @GrahamR , @Asteroid 

If you have the firmware files stored, can you please upload it to some public location?  Other sources, sammobile etc., are extremely slow and my download has failed 4-5 times.  It would be a great help mate.  

Thanks 

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useris3skSajjG
Asteroid

Re: IMS Service Keeps Stopping

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I suggest every effected person mail Samsung - this is done by going to Samsung.com, Click on Support,  scroll to the bottom of the page and select the one of the email options.  Samsung must reaslise that they have their positions because of people like us who purchased a Samsung product and that Samsung have BROKEN our phones because we as responsible Samsung mobile users did the update to ensure our phones were on the latest patch / security level!!

 

Below is the answer to my post yesterday - quite clearly Samsung do not care.

"I apologize, we are unable to accommodate this request. At this time we can only wait for further news on this matter. I understand the inconvenience this has caused, and we will update all members on this concern publicly as soon as we get an update."  There has been no word from Samsung to-date!

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useris3skSajjG
Asteroid

Re: IMS Service Keeps Stopping

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CEO can't be mentioned in a message - my previous post is how to mail the CEO

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userU0y7xywOyL
Asteroid

Re: IMS Service Keeps Stopping

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There is no solution JSnm260nhG You're not doing anything to help.  The best way for this to be resolved  is to alert the tech press to the issue and emphasise the widespread nature of the problem and the fact that Samsung is doing nothing about it.  Meantime we're stuck with unsuable phones that we've paid substantial money for.

 

Imagine the outcry if Apple had a problem like this with iPhones!  Over to you ITnews and ITwire.

 

 

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userTYdmDghvUs
Constellation

Re: IMS Service Keeps Stopping

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Complete joke, I am over it! Why can't they just roll back the firmware?

I never thought I'd say this but I'm about to buy an iPhone just to stick it to Samsung

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usernbFkh4vOSe
Constellation

Re: IMS Service Keeps Stopping

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Bought my Samsung S9 in June last year in New York. Currently in Australia. Updated my phone last Friday - may as well be carrying a brick around with me. I have had business calls terminate as my cellular network drops out sporadically, the touch is near-unresponsive - and even when it is responding I'm fighting off the 'ims service' message every fifteen seconds.

 

I've contacted Samsung Aus & Samsung USA - they both tried to palm the issue off to the other - I've also been in to get my phone checked. The only advice I've received from Samsung USA to "send my phone to the US" to fix the issue - they failed to understand it's a software issue. Would this miscommunication happen with Apple? Would they replace the phone if I went to their retail store? The question is now being asked which brand cares more for their consumers.  

 

Samsung have been incredibly neglectful with this entire situation, and whilst I understand they don't find it worth fixing the situation for the small % of people affected, this kind of issue is extremely impactful on many of our brand loyalties and will certainly play into the decision I make the next time I buy a phone OR a friend/colleague/family member asks for my advice on phones.

 

Do better Samsung.

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user21XyQq2Xov
Constellation

Re: IMS Service Keeps Stopping

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This is still not solved with no solution at all, so not sure why this is marked as solved !

 

I sent below message to the MODs (and no reply back yet):

 

I dont think this is going to be fixed for atleast several weeks/months.

 

Can you please get someone to notify samsung australia to ask their repair centre/kiosk/partner to flash back the old firmware for now? That is easy and will allow us to use the phone while samsung figure out proper solution?.

 

Please you have to inform your management about the seriousness of this as you will agree that, a 1000(usd)$ phone that is not usable is not good for a company like samsung.

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Samsung Moderator
Samsung Moderator

Re: IMS Service Keeps Stopping

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This is marked as the current solution so that it can be easily seen by everyone. The issue has also already been escalated so we will be updating everyone publicly once we know more. We appreciate everyone sending us messages with your information, this will greatly help the specialists and dev teams. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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