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@userU0y7xywOyL assuming your phone is a US Unlocked model, Samsung have released firmware that fixes the problem for your phone - version is G960U1UEU6CSI1. If you're not seeing it via Settings/Software update/Download and install, you'll either have to wait or install it manually from Sammobile.
Not terribly helpful GrahamR. Yes, my S9 was purchased in the US. And no the update is not available to me. I have checked for updates via the settings menu every day (obviously!).
I shouldn't have to go and download the software from another site. It should be made available to me and other poor S9 users as it has been to S9+ owners. Hence my asking what Samsung is doing to fix the problem for us. Phone is still next to useless anytime you're not using a US SIM.
@userU0y7xywOyL Don't take it out on me, I'm just a poor user like you. and have no affiliation to Samsung at all
I'm just showing you that the updated firmware is actually available, and I believe others on here with S9s (model SM-G960U1) have actually received the new update (G960U1UEU6CSI1) automatically.
What is your model? IS it a actually a SM-G960U1?
Yes GrahamR it IS actually a SM-G960U1. Don't you think I'd check! And yes, it's unlocked. And yes I can read the other posts on here that a software solution has been made available.
And no, I've seen no posts on here from anyone with the S9 saying thay have had the problem fixed other than by going to a web site and downloading software from there. The only users for whom the problem has been resolved are those with the 965 model, the S9+
I was the first to mention the new update fixed my phone mine IS a S9 not the S9 plus, maybe contact your telco to see why there is no update, we can see you are frustrated as we all where, but Graham was only trying to help. we are all end users just like you.
You are getting angry at the wrong people.
If the software in your phone sdoesnt match the listed upgrade I'd suggest checking with your telco as to why its not working.
Also my wifes phone often gets software 2 weeks after mine, they stage rollouts, so it may well be just a matter of waiting until its your turn.
If your security update does in fact say september then I would hazard a guess and say you'd need to clear its cache and do a reset, if that doesnt work your problem may not be related to the last update.
I received the subsequent update this morning (although it seems as though phones receive it in batches rather than all at once) and all seems to be working fine now.
Model: SM-G960U1 (US unlocked)
Old Baseband version: G960U1UEU6CSH7
New Baseband version: G960U1UEU6CSI1
Country of Use: Australia
Service Provider: Optus