This is not a solution. Messages like "IMS keeps stopping" and "Phone keeps stopping" are a problem with models bought in one country and used in another. It prevents your phone from working properly and Samsung is not doing anything to prevent it. Their customer service is horrible and cannot seem to help. After calling 5 times during a month period and talking to "tier 2" engineers, I just decided to not use their brand anymore. Its a great phone when its working, but god forbid you need their help with something.
I am a US citizen visiting friends in Australia for 2 weeks. I arrived in Australia Monday Sept 8th and purchased a Vodafone SIM card and installed in my unlocked Samsung Galaxy S9 which is my personal phone I brought from home and everything was working fine. I got to where I was staying for the night and connected to WIFI and my phone downloaded the new update but I waited to install it until I went to sleep. My phone worked fine all evening but when I woke in the morning after the update installed overnight my phone is like the rest of those on this forum. Battery is draining very quickly, it doesn't respond to touches for several seconds and I continuously get an "IMS services keep stopping" error every 30 seconds to a minute. Phone is pretty much useless for this trip and if I were staying longer I would probably go the route of installing the last usable firmware as many have done on this forum already. However, as I'm here a short-ish time I will probably try to figure out another phone for internet while I'm visiting, which I know is not as bad as it is for the Australian citizens on here but by posting I hope to add to the visibility of the issue for them and other US citizens hoping to use their S9s from home.
PLEASE FIX THIS PROBLEM!
I AM CURRENTLY USING A GALAXY NOTE 8, BOUGHT IN KOREA AND USING IT IN PERU.
I DOWNLOADED THE NEW SOFTWARE YESTERDAY EVENING AND WOKE UP TO REALIZE THAT I HAVE THE SAME PROBLEM. I KEEP GETTING THE MESSAGE THAT THE IMS SERVICE KEEPS STOPPING AND AM UNABLE TO USE MY PHONE PROPERLY, OR AT ALL!
PLEASE SAMSUNG, RELEASE A PATCH TO SOLVE THIS PROBLEM AS SOON AS POSSIBLE.
I WOULD LOVE TO REVERT BACK TO BEFORE THE SOFTWARE UPDATE BUT DO NOT KNOW HOW.
I did the update this morning (NZ time) and exact same issues. Error message, phone is ultra slow doing anything at all and the battery drained to 30% after a couple of hours.
No help at all from Samsung, when tried to reply to their request for info on here it wouldn't let me reply!
I think I'm going to have to factory reset to roll back the update as the phone is basically unusuable like this. Very frustrating.
My phone is a NZ S9, running on Vodafone NZ....
Exactly the same issues with my Samsung 9+ - bought unlocked in the US but I live in Australia. I applied the update on 11 September, a long time after Samsung would have been aware of the problem, but still issuing the update...
Hello Guys, if you are in Sydney, not tech savvy, too afraid to mess with your phone or just don't want to get your hands dirty, send me a personal message. Just click my name and then 'send message'.
I may be able to help you out.
Figured I would add my name to the outcry going on. I actually have the S10+ and I updated my phone today and I am in the same boat. I bought my phone in the USA and recently moved to Australia and I am using Telstra, my phone has been fine the last month and a half with absolutely no issues. Updated this morning and bam I am seeing the IMS error and my phone is so laggy it may as well just be a pocket weight. I tried to restart and do all the cache clearing and reseting I am reading about and nothing is working. Please hot-fix this ASAP.
I will say though, since this has been going on since May I highly doubt this will see a fix anytime soon...
I also want to add that I could fix it by reinstalling the previous version but that shouldn't be necessary.