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userxPwudb6e41
Constellation

Re: IMS Service Keeps Stopping

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Update came through last night, have done it and experiencing exact same issues. Bought the phone in the US last year while traveling and now it's barely usable in Australia. Is there a way to revert back to the previous update?

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383anon
Constellation

Re: IMS Service Keeps Stopping

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A50 is doing the same.  IMS has stopped After Aug 1st update

Model code: SMA505F/DS
Carrier: Telstra
Software version: A505FDDU2ASH3/A50FOLM2ASH1/A50FXXU2ASH2

Security patch level 1 Aug 2019
Your location (Country the device is being used in curren   Malaysia

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Samsung Moderator
Samsung Moderator

Re: IMS Service Keeps Stopping

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@userCEd0L4f3C1 Thank you for reaching out! I have added your information to our escalation of this issue to the specialists. we will follow up here once we have an update.

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userNbbitgEJ5k
Asteroid

Re: IMS Service Keeps Stopping

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I have twice tried to post a detailed step-by-step summary of how I implemented a workaround while Samsung investigates the problem, so that the community can take advantage of my efforts. Took me an hour to thoughtfully summarize my work. Both times my message was taken down with no explanation of what community policies I may have violated. It was really just a summary of tips gleamed from the 13 pages of comments here and elsewhere, summarised an a nice easy message. Nothing controversial, just trying to be helpful. Sorry folks, I tried! But at least my wife's phone works again.

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userXJorIBlD70
Asteroid

Re: IMS Service Keeps Stopping

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Could you post your work around somewhere else and send us the link?

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Samsung Moderator
Samsung Moderator

Re: IMS Service Keeps Stopping

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Outside links that do not pertain to troubleshooting or repairs would violate the Community Terms and Conditions.

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userXJorIBlD70
Asteroid

Re: IMS Service Keeps Stopping

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You don't think the link pertains to repairs?

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xmwx
Cosmic Ray

Re: IMS Service Keeps Stopping

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Very frustrating that Samsung is so slow and uncommunicative about this, though it's very fast to delete posts by people advising on a workaround...

My phone is:

Model:  SM-G965U1 (bought in US)

Carrier: Boost (uses the Telstra network)

Software version:  G965U1UEU6CSH7/ G965U1OYM6CSH7/ G965U1UEU6CSH7

Country of use:  Australia

Security Patch: 1 August 2019

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userhMzlhc3XHv
Asteroid

Re: IMS Service Keeps Stopping

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Same problem here,

 

Unlocked U.S Galaxy S9+ purchased from an Australian importer. (Kogan)

Model: SM-G965U1

 

Running terribly slow. Sometimes not responsive at all for 20-30 seconds. Frequent "IMS Service keeps stopping" popup error messages.

 

I've tried clearing caches and stopping sync and restarting as per Samsung Reps advice; however, the error persists.

 

Will the fix be pushed out automatically? Can you provide any timeline estimate?

 

The phone is still functioning to a degree but it is annoying and a bad look for such an expensive product in a competitive market.

 

 

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Latenighter
Asteroid

Re: IMS Service Keeps Stopping

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Hi folks - like all of you, I'm waiting desperately for a fix on this. I've sent details to forum moderators as they suggested, and also to Samsung via FB Messenger. Via messenger I asked 3 questions, which I've now had replies to. This may (or may not!) be helpful to some of you:

 

1 - I asked why the factory reset doesn't fix the problem and what is going on.

"We are unable to determine. But we provided the information gathered and pass it to our developer's team."


2 - I asked what would happen to my Samsung warranty if I downloaded Odin and used it to revert to older firmware. 

"Odin is a program that is used to root the device. We are unable to revert the update, but with Odin, you could go back to the previous update. However, once a phone has been rooted there is no way to remove or undo it. It is because the term "rooted" means an unauthorized modification of the device. On a basic level, rooting an Android phone means giving yourself superuser access. A superuser account on Android is similar to an administrator account. It allows more access to the operating system but also more possibility for damage. The result of that action is that you void your warranty, and possibly break your phone permanently. You won't be able to use any Samsung app, and your device won't receive any future updates."

[In other words, my phone which is only a couple of weeks old, used for less than a week before this happened, would have no warranty if I use Odin - so much as I love what @userNbbitgEJ5k suggested, I can't go afford to go there]

 

3 - I asked what the approximate timeline was on a fix. Communication being a necessity, etc

"We are unable to speculate the time as we are only a technical support time [sic]."

 

So... looks like I'll be attempting another factory reset today and if that doesn't work, will be left with no alternative but to return the phone and get a refund. 

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